[This review was collected as part of a promotion.] We purchased this pergola for my mother-in-law's ADU. We hired our two contractors to assemble it and it only took 4 hours. They spent some additional time installing a cover and staining it. It looks great, provides a good amount of shade, and keeps the furniture dry. For a cover, I purchased 8mm pearlescent Polycarbonate panels and accessories. I stenciled maples leaves on top using 3 colors of rustoleum--for decoration and to provide a bit more shade. We love the results.

I had my pergola erected last Saturday, and it's just beautiful. I love it. I've gotten a lot of comments on it already. If you follow the directions closely, install the BILT app, and watch the video, it really does go up easily. It took a contractor with two helpers 4.5 hours to put it up, and they said there were no problems.

We were looking for something to put over the top of our water garden. This worked perfect. It still lets the sunlight through but at the same time provides the shaded that is needed. Looks Fabulous in the back yard with the water garden. Wife is very happy!!!!!!

[This review was collected as part of a promotion.] After our fiasco with Amazon and promising to deliver our pergalo. We were exhausted fighting with Amazon’s trucking firm. A month had almost gone by and we finally got our money back, I called Backyard Discovery direct and within a few days as promised we got our Pergalo and simply love it! Thank you for working with us!

I ordered the 10x12 pergola in early June 2020. It arrived in a couple weeks very neatly packed in 2 large, heavy boxes. We unpacked all parts and pieces and laid them out to verify all parts were there (they were) and to confirm everything was in good shape (it was). We took the suggestion of others and sealed all of the wood prior to installation. We completed the installation over 3 evenings, working a couple hours each night. It is definitely suggested to have 3 sets of hands to assist with the first few steps of the getting the joists installed to the posts. The directions were fine, and the installation is pretty simple and straightforward however the worst part of the entire project is the hardware. Most of the predrilled holes lined up (seems like this was an issue for many) but we had many cases where the bolt would not thread into the hub piece. Very frustrating although we got it to work out but had to throw an extra deck screw into a couple locations. The little joist end pieces, which are only decorative, were the worst part of the entire install as the hardware issues we had made for putting these up very difficult. When completed the pergola really looks good and we are certainly happy with the purchase. As others have stated the wood is very soft and light. We love the stain color and as you’ll see the wood is very aromatic. Be cautious when installing the purlins as we used an impact driver and if not careful it will drive the screw deep into the wood. For the price paid this is a really nice and functional pergola. If they sort out the hardware this will be a really great setup.

Pergola shipped and arrived within a week of ordering. Discovered a joist missing during assembly. Called customer service and they had a replacement on it's way in two days. Assembly was fairly straightforward but I recommend taking inventory of your parts, having a drill to fine tune pilot holes, and run all the nuts down the bolts prior to assembly. The coating tends to muck the threads up, making them useless. There were extras, but not many. I also ordered some stain as there are alot of touch-ups needed from shipping and assembly. Instructions were ok but take some time to understand so you avoid having to undo steps. It went together more or less as advertised. Added lights and it looks fantastic! .l

I bought this pergola last year and requested installation service as well. I am fully satisfied with the way this transaction took place. Pergola itself is pretty great and my friends loved it. I refer them backyard discovery and would like to do business again with them.

I love everything about our new Backyard Discovery Pergola. Ordering was easy, and it was shipped right to my door. Communication with the shipping company was fast and easy. I had intended to install it myself but other things took my time so I hired the company suggested and they were very professional and did a great job. This will infancy our enjoyment of our backyard for years to come.

I purchased the 14x10 pergola last fall and absolutely love it. I put it together myself over the course of a weekend (without an extra set of hands, I had to be creative and used step ladders to lean sections upright when fastening together). It’s trickier that way…but still manageable. I was amazed at how well the pieces were marked. Most pre-drilled holes were lined up well, except for a few where I simply had to help with a drill. I have it on our back deck, which has created an entirely new feel and an outdoor oasis - almost like a bonus room. Now I am just looking for some type of cloth shade covering to add on for additional sun protection. BYD - do you have any recommendations?

I love this pergola! It was easy to put together as it was already precut and stained. Looks awesome next to our pool. I was nervous about if the stain would hold up during the winter, but it looks brand new. This pergola was much cheaper than buying one from Menards or Home Depot. Love it and would definitely recommend it to others!