The major problem for me in completing the 2025 tax returns was lack of understanding the questions or terms used. I had to consult another app to understand what the question was. Suggest using a simpler terminology or explanation in TurboTax, especially when dealing with sale of rental property or a new taxable item.

You seem to be moving the UI towards one optimized for phones and suboptimal for desktop. Giant buttons instead of simple items to click. Just making the buttons smaller would help a lot. I'm using a 24" monitor and the buttons are huge. I've using TT for many years and this is the first year where I felt your UI was making it harder for me. I can't be the only person left using a desktop system.

It was exasperating. Even such highly simple things such as entering my credit card information was impossible. My card expires in September, but I COULD NOT enter "09". How ridiculous is that? There were many, many more miserable experiences with the program. I am not happy with it.

I'm sure some of it was due to the changes in tax code, but this year's preparation was a pain. It felt like a lot of extra work, extra questions I didn't really understand, etc. I really miss it's deductible. The lack of this tool added additional hours of work.

Every year my taxes are rejected the first time. it is the same issue every year. Although I don't have children I qualify for a small EIC credit but this requires form 8862 and for some reason turbo tax doesn't automatically fill this form out and I have to go to "open form" , fill out manually, resubmit my taxes.

I've been using TurboTax since the days of floppy disks. I've never had problem. My wife has her own business and the appropriate version allows me to include her income with reasonable effort. Basically, I find TurboTax straightforward to use and I trust it's doing my taxes correctly.

The program worked well. Imported information from last year's return and from my financial institutions where possible. I then entered the other needed information. I use the option to pick my topics, but I am surprised there was nothing asking me if I purchased a new vehicle in 2025. I actually expected TurboTax to lead me to the interest paid on 2025 vehicle meeting certain criteria deduction. Luckily, my bank sent me a short note letting me know of this possible deduction. When I looked it up, I qualified and then finally found the place it is hidden in all the documents.

As a long-time TurboTax user, I remain generally satisfied with the software as my annual go-to for tax filing. The step-by-step interface makes a complicated process manageable — but this past year brought two frustrating situations that cost me significant time, stress, and money to resolve. First, because my self-employment income showed no profit, TurboTax did not generate a Schedule SE — which I still needed for my local Form OR-TM (Oregon Transit Tax). I paid for TurboTax Desktop Live Tax Advice hoping for a solution, but the issue was simply beyond what they could do within the software. I requested a refund and ultimately had to download the Schedule SE directly from the IRS and complete it manually. Second, TurboTax flagged a local tax form as incompatible with electronic state filing, blocking my entire electronic submission rather than simply setting that one form aside for separate mailing. I had to manually remove the form myself, file my state return electronically without it, and submit the local form separately — a workaround I should never have had to devise on my own. TurboTax works well for straightforward returns, but users with less common tax situations may find themselves having to devise their own workarounds when the software falls short.

Too much pushing for extra costs. Have to repeatedly decline paying extra for services I don't want. The e-filing cost is deceptive. Make it sound line just $15 for state but after agreeing we find there is an extra $40 (?) "filing fee" in addition to what was already stated. Those fees are not printed when I print the tax package and I can see where I can get to them. No receipt!

Im sick of the constant questions to add tax support or audit defense. Once declined should be enough. It's enough that the product costs as much as it does but then to keep trying to prompt people to add unnecessary support is ridiculous. Fix this or I will use another tax software vendor in the future.