We've used TurboTax for many years (started in the 1980's). Over the last four years, it has started to degrade in terms of features. Bugs and crashes are way too frequent. On the other hand, we do not trust using cloud-based tax filing at all. So, we will continue to use the desktop approach as long as we can. If it becomes unusable, we will go back to using Excel spreadsheets (what we did prior to this).

Usually have no issues and everything works great but this year I had to file in MD and had a tax credit that Turbo Tax would not process - very disappointing especially since no warning in the program only refusal to allow me to fill in that section of the form had to go to outside sources to verify that Turbo Tax would not work

Your Easy Guide and system do not handle 1099-K1 and Foreign Tax credit correctly. Information does not pass through as expected. As a result, there are errors that need to be manually corrected. Very irritating. Please get your development team to improve the product, or you will lose me as a customer.

This year Turbo Tax was not able to transfer one of my tax documents from JP Morgan Chase brokerage account via desktop version. Customer only has a choice of restarting all over again with the online version to get it to read and transfer the downloaded pdf 1099B that Turbo Tax can't see and transfer from Chase. Other files are fine, just one account that was closed in 2025 that has tax documents that Turbo Tax couldn't access. I had to print and mail the form 8453 for form 8949 after manually entering the summary of sales/costs. I have use Turbo Tax for over 20 years, but it's time to try a new tax software! Very disappointed!

I have been using Turbo Tax for many years. I like the product. I like how it guides you and has explanations and or a tab to get more info on an entry item. It is cumbersome when using the complete guide me through each section and a little frustrating for all the items that are always "no" or "0" for all these years. The tax credit for fuels for farm use - Schedule F does not come up automatically - so I have to search for it and it is in the business section - should come up with the farm - schedule F. At the end - the direct deposit info should prefill from last years return and definitely prefill from entering it one time

I've used TurboTax Home and Business for years filing single, but using TurboTax Home and Business filing married jointly is not exactly straightforward. My wife and I have small businesses and after I input her business information I then had trouble trying to find where to add in my business information. After struggling a bit I finally figured it out, but please make it easier for people to navigate to where they need to be.

TurboTax gets a couple stars for making it easy to fill out tax forms. That said, filing taxes should always be 100% free for everyone. We shouldn't have to use this software to understand tax forms. The federal government should have an equivalent free software to do this same thing. The fact that TurboTax charges you $45 plus tax for each state return, then an additional $25 to e-file each state return is robbery. This all needs to change big time. I will not likely use TurboTax in the future and will spend the extra time going through the free state return software provided by my state.

I do feel that TurboTax does a great job on taxes, however the latest update has pink/red emergency markers on every page now until you put in an answer. Doing taxes is stressful and this update DOES NOT HELP ease my anxiety AT ALL. In fact, I am more stressed about doing taxes than ever. The reason I have used TT every year is because it helps me to feel reassured that I am not missing anything and it explains things in easy to understand ways. It was consoling. Not ANYMORE. It is stressful and anxiety inducing with all the emergency red explanation points on every page. It reminds me of the symbol that shows up on your car dash when something serious it happening and you need to find a mechanic quickly. The red is overkill. Please make it go away or al least provide an option to turn it off. I need my TT to help comfort me not stress me out. Additionally, this has been a separate issue for years: I can't see the small text in the help boxes without using a magnifier because there is no way to increase the text size. This is annoying and not helpful for people who have failing vision.

The TurboTax desktop version now has a very poor user interface. I have used TurboTax for 20 years, and its quality assurance has noticeably deteriorated. Fortunately, ChatGPT has been far more helpful in identifying errors than TurboTax’s own support tools. The Help section is particularly bad.

Horrible product that does not work well. You cannot import 1099-DA into their desktop software. Online Turbotax does not allow you to upload csvs or any other text format for importing those transactions. Their PDF processing of the transactions are horrible and misidentifies amounts.