While I like TurboTax for the most part, the fees are getting ridiculous. For instance, Illinois does not charge for e-filing, but TurboTax charges $25. Forget the "free" state download. I also thought the $40 fee to take the $25 state e-filing fee out of the tax refund was outrageous. I already paid over $80 for the program (when taxes are included).

No, we did not use a person. We E-file the federal tax and mail the state tax or hand deliver each year. Please make it easier to file each in that method. I have to say I am Maling the state tax and do not want to E-File or mail Feder at that time. Then go back and say I want to E-File Federal. It looks like I do not file my state taxes.

This year's product failed to request our PINs from the IRS and the returns were rejected. Fortunately I submitted with 2 days to go, but if I had waited there could have been a serious issue. Including PINs is required - why would your product have submitted without them? Very disappointing.

This time I had to use windows 11 and the experience was very difficult, I had to have my son who is the administrator sign every time I was filling out the information and log-out because there were updates, before the updates were done automatically no need of administrator. I save the files several time an every time I came back I had to re-entry information I had input before

I had to do my taxes 3 times. The first time TurboTax unexpectedly quit and I lost all my info. The second time I was able to do my federal return but because I'm in a RDP needed to change my filing status for the state return. I opened a new one to confirm how I should file because selecting RDP after selecting single is not an option and then it overwrote my info so I had to do it a third time. Then I had to print out my state return because it won't let me e-file it separately from the federal one, but doesn't tell you that until after you pay for it. I paid for the state filing twice but couldn't use it.

Asks a lot of stupid questions about last year's taxes even after I provided last year's data file for import. What exactly am I paying for when I have to do a bunch of legwork manually getting answers out of last year's forms? After 20 years of TurboTax, I've had enough.

They keep changing the software and it keeps getting worse. Only supported Windows 11, but not offered for download via Microsoft store so laptop had to remove SAFE MODE to down load the SW. Can only download the SW, can no longer buy a CD/DVD. They eliminated It's Deductible making donations much harder as there is no way to enter multiple items at a time. When working offline not all the features work properly until you connect online (editing of stock sales and donation entries). On my state return, not all my data from last years turbo tax transferred and I had to retrieve it manually.

I have used Turbo Tax for years. One common issue experienced is even though selecting "walk me through" it seems there are always details skipped over that I must revisit. HOWEVER, this is my only complaint and minimal in the larger scheme of tax preparation.

The software locked up twice and one time I had to start over from the beginning. Also, I needed to separate in-state and out of state income, which I've done in prior years. This out of state income that wasn't to be included was only about $4k and Turbo Tax changed from me getting a refund from the state to owing the state almost $10k. If anything, this change should have netted me a higher state refund, not cause me to owe more. No matter what changes I made the file wouldn't go back to the previous version and I had to start over from scratch again. I've used Turbo Tax for years and it's always been fairly painless, but needless to say, the process was very frustrating this year.

TurboTax help is often incorrect and misleading. So far as I can see, there is no way to use the desktop TurboTax and import the completed desktop TurboTax file into online TurboTax. TurboTax desktop makes mistakes, for example, after importing 1099-R forms the taxes paid on the IRA and 401k distributions was not captured.