Hi, thank you for sharing your experience. We’re really sorry to hear that these paper towels didn’t meet the quality you’ve come to expect — we understand how disappointing that is, especially after being a loyal user for so long.<br /><br />Your feedback about the stiffness and absorbency is important to us, and we appreciate you taking the time to explain what changed for you. If you’d like to discuss this further or get help with your purchase, please feel free to contact Bounty Consumer Care at 1-800-926-8689. They’ll be glad to assist.<br /><br />Thank you again for letting us know — we truly value your feedback.