I'm sorry to hear that your Bounty paper towels aren't separating at the perforations. This shouldn't happen, and I'm sharing your experience with our Quality Assurance Team. Thank you for bringing this to our attention. If you have any further question please call us at (800) 926-8689.

Thanks for sharing this feedback — I’m sorry to hear the quality didn’t meet your expectations. We know how important it is for your paper towels to feel sturdy and reliable, especially if you’ve used Bounty in the past and noticed a difference.<br /><br />Since this is a product-quality concern rather than a delivery issue, our team at Bounty would really like to speak with you so we can learn more about the specific package you purchased and help make things right. Please contact Bounty Consumer Care at 1-800-926-8689. If you still have the package, any numbers printed near the barcode can be helpful when you call.<br /><br />We appreciate you taking the time to let us know — your feedback truly helps us improve.