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Customer reviews for Backyard Discovery Briarton Grill Gazebo XL w/ Cantilever Roof, Choose Installation for
Backyard Discovery Briarton Grill Gazebo XL w/ Cantilever Roof, Choose Installation
4.8 out of 5 stars
stars442 ratings335 reviews
  1. 5 stars88% (391)
  2. 4 stars8% (34)
  3. 3 stars2% (7)
  4. 2 stars1% (3)
  5. 1 star2% (7)
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Showing 121-130 of 335 reviews
Aug 8, 2024
Christine
5 out of 5 stars review

Verified Purchase

Loved it

Very nice

Helpful?701148BWXO1Y17996222762
reply from BYDSales

We love that you love it and appreciate you taking the time in writing as such!! Hope you enjoy your gazebo for many years to come!!!

Mar 11, 2024
Don 2024
1 out of 5 stars review

Be aware of the freight shipping process

I have not unpacked the item due to rain soaked boxes. This review is to serve as a buyer be aware message. Sam's claims that this will be a "threshold" delivery. The freight carrier claims that it is a curbside delivery and that they do not offer threshold delivery. My expectation was for the carrier to call me PRIOR to delivery to schedule a drop off. This did not happen. I got an e-mail in my junk box 5 hours before it was dropped off in my driveway in a rainstorm. My advice is that once you receive an "item has shipped" e-mail, follow the tracking daily and initiate contact with the carrier to actually schedule a dropoff. Don't wait for them to contact you. It would be nice if Sam's would offer a ship-to-club option, so customers don't have to deal with self serving freight companies. $1400 in merchandise left on my driveway in the rain while I was at work! A simple phone call from the carrier to schedule the delivery would have saved a lot of headaches. After complaints to Sam's and Backyard Discovery, both companies offered compensation and were willing to assist me if there were any damaged items.

Helpful?701148BWXO1Y17996222762
reply from BYDSales

We aim for 100%, 5-star satisfaction and apologize that your experience was less than perfect. Not to worry as your set comes with a warranty and we will work with you to get the damaged parts sent out your way. I would encourage you to contact our customer advocate at 800-856-4445 8 am -6 pm CST 7 days a week.

Feb 4, 2025
JH in OK
5 out of 5 stars review

Looks Great, and Unmatched Customer Service!

Really well made product. Sturdy, looks great, and assembles easily. Just the right size for the smoker and gas grill. On a side note, we enjoyed this all summer only to have a late season tornado tear it up a bit in November. Contacted the company about some replacement parts to rebuild. They asked for a complete list of what I needed and overnighted the parts to me! Boards, bolts, nuts, everything! Might be the best customer service interaction I've ever had. Incredible support. Highly recommend.

Helpful?701148BWXO1Y17996222762
reply from BYDSales

Thank you for your 5-star review and feedback! We strive to provide the best customer service in the industry and are so glad to hear that you're getting to enjoy your Grill Gazebo!

Apr 28, 2025
javy33
5 out of 5 stars review

Verified Purchase

love my grill Gazebo

looks great

Helpful?701148BWXO1Y17996222762
reply from BYDSales

Thank you for the review!

Apr 10, 2026
Intruder 473
5 out of 5 stars review

Grill Gazebo

It really well This is best app I’ve downloaded in years

Review from BILT
Helpful?701148BWXO1Y17996222762
Apr 5, 2026
Clone
5 out of 5 stars review

thanks for your help...it's better than having a brother in law....

never seen anything like this...helped me so much...thanks

Review from BILT
Helpful?701148BWXO1Y17996222762
Jun 4, 2025
DMac53
4 out of 5 stars review

Grill Gazebo Challenge

Gazebo is well made but the packaging is circumvent since parts were stuffed inside the gazebo legs. Unfortunately we didn't discover this until it was nearly completely assembled.

Review from BILT
Helpful?701148BWXO1Y17996222762
May 26, 2025
Jweezy
5 out of 5 stars review

Unironically Loved this Build

I legitimately enjoyed this build! The app made it so much easier, but the real star of the show is the materials and hardware! You get more than enough (we all lose a few screws) and its quality parts!

Review from BILT
Helpful?701148BWXO1Y17996222762
May 14, 2024
Joeblueblood
5 out of 5 stars review

Verified Purchase

The unit was well put together. All parts there.

What we wanted.

Helpful?701148BWXO1Y17996222762
reply from BYDSales

We are glad to hear so! Please feel free to reach out if we can help with anything!

Jun 29, 2024
Lori
5 out of 5 stars review

Verified Purchase

Great quality

Love it!

Helpful?701148BWXO1Y17996222762
reply from BYDSales

So happy you are enjoying your new gazebo! Thank you for the 5 star review.