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Customer reviews for Backyard Discovery Briarton Grill Gazebo XL w/ Cantilever Roof, Choose Installation for
Backyard Discovery Briarton Grill Gazebo XL w/ Cantilever Roof, Choose Installation
4.8 out of 5 stars
stars448 ratings339 reviews
  1. 5 stars88% (396)
  2. 4 stars8% (34)
  3. 3 stars2% (8)
  4. 2 stars1% (3)
  5. 1 star2% (7)

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Showing 31-40 of 339 reviews
Apr 16, 2024
Erik Landing
5 out of 5 stars review

Verified Purchase

Patio Furniture or Grill Gazebo

Very cool addition to your back patio. Not too big, but not too small. Just the right size for a couch an d 2 chairs as well as table if doing patio furniture. Fits 2 grills also as it is meant to be pictured.

Helpful?701148BWXO1Y17993773800
reply from BYDSales

Thank you for your review. We're sure it's a beautiful addition to your outdoor living space!

Jan 22, 2026
JohnH
5 out of 5 stars review

Assembly was easy, Customer service was awesome.

I helped my son assemble his and loved this product, so I bought one for myself. The delivery company delivered two boxes but one of them was not mine or the correct item. I couldn't make contact with the delivery company to correct the order, so I contacted the Backyard Discovery customer service, they were very responsive and immediately contacted their shipping dept which contacted the delivery company the truck returned and picked up the incorrect box but my box was not on the truck. They did deliver it the next day though. I am very impressed with the efforts of the C.S. rep. and the follow up phone calls ensuring i was kept informed and satisfied. I will definitely use this company again. The kit was in good condition, well packaged, and the assembly instructions were very clear and easy to follow. the hardware and included tools made the task a breeze. I only needed help raising the roof into position.

Helpful?701148BWXO1Y17993773800
reply from BYDSales

Thank you for taking the time to leave us a 5 star review!

May 17, 2026
K Lee
3 out of 5 stars review

Verified Purchase

Roof instructions are off

So the build of the gazebo went well until the instructions for the attachment of the metal roofing. From that point on everything was off, the roof framing was checked for squareness, which it was the roof metal attachment. Instructions were followed, using the quarter inch reveal on the left side. When the metal roofing got to the right side, there was a 3 inch gap to the edge of the framing had to adjust the metal roofing by taking the measurement from one side and dividing it and a half, so that I could get the metal roofing centered up on the framing, and then put the drip edges on. Other than that, the gazebo went together as the instructions stated and appears to be very sturdy.

Helpful?701148BWXO1Y17993773800
Jun 19, 2025
Ed
5 out of 5 stars review

Verified Purchase

Number 1

Works GREAT

Helpful?701148BWXO1Y17993773800
reply from BYDSales

Hi Ed-<br /> Thank you for choosing Backyard Discovery. We are glad you are loving your new Grill Gazebo.

Dec 22, 2025
BBQ Gazebo
5 out of 5 stars review

Beautiful and Built Tough for the PNW

This is my second Gazebo from BYD and couldn't be happier. This one covers my outdoor kitchen and, just like the one I have covering my hottub- its rock solid, real cedar, and easy to assemble. I live in the PNW and having cover- that will not rot and stay beautiful- is essential.

Review from backyarddiscovery.com
Helpful?701148BWXO1Y17993773800
Sep 6, 2024
Disappointed Backyard
1 out of 5 stars review

Very bad customer service

Most painful warranty process ever. When we assembled the product, we found that the metal sheets for the roof were slightly rusted. I reached out to Backyard Discovery and what should have been an easy email process turned into a very long-winded email conversation. Every time an email gets sent, a different customer service rep responds. They ask for the same information that prior reps requested so the process is never completed. Send photos of the damage, send name and address, send items that need to be replaced, send proof of purchase. Then they said to resend the pics as they did not receive them. Another email to please send the address where to send the replacements. Another email to ask for proof of purchase. Over and over and over again.

Helpful?701148BWXO1Y17993773800
reply from BYDSales

Thank you for reaching out, we are so terribly sorry for the inconvenience and experience you had. Please feel free to reach out at 1800-856-4445 and we can get you taken care of, we are here 7 days a week, 8AM to 6PM central time.

Mar 11, 2024
Don 2024
1 out of 5 stars review

Be aware of the freight shipping process

I have not unpacked the item due to rain soaked boxes. This review is to serve as a buyer be aware message. Sam's claims that this will be a "threshold" delivery. The freight carrier claims that it is a curbside delivery and that they do not offer threshold delivery. My expectation was for the carrier to call me PRIOR to delivery to schedule a drop off. This did not happen. I got an e-mail in my junk box 5 hours before it was dropped off in my driveway in a rainstorm. My advice is that once you receive an "item has shipped" e-mail, follow the tracking daily and initiate contact with the carrier to actually schedule a dropoff. Don't wait for them to contact you. It would be nice if Sam's would offer a ship-to-club option, so customers don't have to deal with self serving freight companies. $1400 in merchandise left on my driveway in the rain while I was at work! A simple phone call from the carrier to schedule the delivery would have saved a lot of headaches. After complaints to Sam's and Backyard Discovery, both companies offered compensation and were willing to assist me if there were any damaged items.

Helpful?701148BWXO1Y17993773800
reply from BYDSales

We aim for 100%, 5-star satisfaction and apologize that your experience was less than perfect. Not to worry as your set comes with a warranty and we will work with you to get the damaged parts sent out your way. I would encourage you to contact our customer advocate at 800-856-4445 8 am -6 pm CST 7 days a week.

Jun 18, 2024
kim1114
5 out of 5 stars review

Great quality, great service from BYD

We LOVE it. Great quality, and easy assembly. The customer service at Backyard Discovery is SUPERB! A simple text to let them know we were missing a piece (that we probably lost). Took approximately 8 hours to put together by my husband mostly on his own, I helped with the roof. We fudged the roof instructions and assembled the roof on the roof then attached the roof metal, rather than trying to lift the whole roof on top - it's VERY heavy - so you could do it by instructions if you had 2-3 full grown men to lift it up there. We use it as a gazebo on our deck. LOVE IT!

Helpful?701148BWXO1Y17993773800
reply from BYDSales

Thank you for the review!

Mar 16, 2024
Great gazebo
5 out of 5 stars review

Great gazebo

This gazebo is worth every penny! It was well made, all the holes were drilled currently for easy assembly, and all the items were included. Directions said it would take 3 people 5 hours and they were almost exact. You will need that third person for some of the steps.

Helpful?701148BWXO1Y17993773800
reply from BYDSales

Thank you for the 5 star review! You are ready for summer!

May 5, 2024
Mr Tee
5 out of 5 stars review

I really like this product!

We purchased this gazebo about two weeks ago, I’m very pleased with it. Installation was easy until we had to construct the roof. I think after framing the roof, the instruction should have you install that portion of the roof before you put on the roof panel, because it's so much added weight. I had to call a friend to help, because the roof was so heavy, and my small frame wife was no help. Anyway, we got the roof in position, and everything lined up perfectly.

Helpful?701148BWXO1Y17993773800
reply from BYDSales

Thank you for your rating! We strive for 5-star satisfaction, so if there is anything that we can do to make this a better experience, please contact us at 800.856.4445 or by email at customerserv@backyarddiscovery.com.