We're bear-y sorry to hear this, Theresa. Please know this isn't the quality standard we expect from our products. Our team would be happy to help you with this, and ask that you please give us a call when you have a moment. (800) 777-1410

The Ultra Strong rolls were improved in texture to help you clean more with fewer sheets, and we try our best to ensure they reach you in the best condition with multiple strict controls during manufacturing. We're sorry these rolled out to you not as soft as you expected, Moni, and we'd like to review your experience further to make this right. When you have a moment, call us at 1-800-777-141-, M-F, 9 AM TO 6 PM EST.

Our standard roll measurement is 3.92 x 4 inches, Clark. This is the size that our mega, mega xl, and mega xxl roll out in. The difference is the xl, and xxl have more sheets per roll. If you're looking to roll out wider, we do offer a size called jumbo. The jumbo size is 4 x 4.5 inches, and fit to the measurement you request. Give us a quick call at 1-800-777-1410, and we'll be more than happy to help you locate our jumbo roll size to get you back to enjoying the go with Charmin once again.