We're so BEARy sad to learn your pack of Charmin Ultra Strong was received as you've shared. Please know, our Quality Team works very hard to make sure every roll is in the best condition possible, and it's possible your rolls were so eager to get to your bathroom, they sneaked past this perforation check-point. It's our pleasure to make sure you get to enjoy your package as expected; give us a call for more help with your purchase at your convenience. We're available Mondays-Fridays, from 9 AM to 6 PM, EST. Our number is 1 (800) 777-1410.

We're sorry to hear this, Bo. With the many quality tests our bears put these rolls through, this isn't the result we expect. Our team would like to hear more, and hope you'll give us a call when you have a chance. You can reach us at (800) 777-1410.