We understand the frustration when you don't get the product you expected, and we appreciate you choosing Charmin. You should receive every roll of TP in the best condition, and we'd like to learn more about the product you have to ensure it meets standards. Also, we're happy to help you with the Ultra Soft Rolls you love so you can get back to enjoying the go. When you have time, call us at 1-800-777-1410, M - F, 9 am to 6 pm EST for additional assistance.

We're so BEARy sad to learn your 24 count package of Charmin Ultra Strong Mega Rolls didn't arrive at your home, Luis. Your "Go" should only be enjoyed, and we hope you'll call Walmart soon, to make sure that happens. Their number is 1 (800) 925-6278.