We're so beary sorry your TP felt rough, and we appreciate you bringing this to our attention, Chris. We're working hard to ensure you receive the irresistible quality you trust to enjoy the go, and we take feedback like this seriously. Your satisfaction is important to us, and we want to make this right and have our Quality Team look into this further. So we can learn more and recommend a softer paper that may work better for you, call us at 1-800-777-1410, M - F, 9 a.m. to 6 p.m. EST.

Gwen, we're so sorry to hear your Ultra strong hasn't been tearing well, and would like to help. Please know, there are many quality checks in place to help ensure only the best products reach you. So that we can help further, and learn more about your experience, please give us a call at (800) 777-1410.