Alysia, we're sorry to hear you're unhappy with your Charmin Ultra Strong. Please know, we have many quality checks in place to ensure our products reach you in top condition. So we can learn more about your experience and help you further, please give us a call at (800) 777-1410.

We're sorry to hear that a loyal Charmin fan like you is feeling disappointed, Mary. We can assure you that our Ultra Strong goes through strict quality checks to ensure that you can use it with ease. We'd also like to mention that we haven't made any recent changes to this toilet paper. So that we can look into this further for you, please give us a call at (800) 777-1410 when you have a chance.

We take the value of our products and the loyalty of Charmin users seriously, Gwen, and we're sorry to hear you didn't get the Mega Rolls you expected. We made a modification resulting in a slight decrease in the number of sheets on each Mega Roll and reduced the width of some rolls to make them standard for all our roll sizes. It’s a tough decision any time we make a change that may impact our consumers, but your Charmin Rolls are now 2Xs more absorbent - so you can use less. If you feel this is not the case, and you truly didn't receive your Mega Rolls but got another item instead, please contact Walmart directly, at 1-800-925-6278.