Hi James,<br />We&#39;re sorry to hear your Cascade Pool Slide developed a seam issue after only a few hours of use. That&#39;s certainly not the quality we expect from our products.<br />Please reach out to our customer support team with your purchase details and photos of the damage so we can assist you further.<br /><br />WOW Sports Customer Care

Hello Susan,<br /><br />Thank you for reaching out, and I&#39;m sorry to hear your new pool slide is missing the water fill caps.<br /><br />Please contact our Customer Care team at customercare&#64;wowwatersports.com, and we&#39;ll be happy to help get this resolved. Please include your proof of purchase and a photo of the missing caps with your email.

Thank you for your feedback, Jennifer. We&#39;re sorry to hear the slide did not meet your expectations.<br /><br />The Cascade Pool Slide is the same size as previous versions. The updated clear PVC material can make it appear smaller, even though the dimensions have not changed. If you&#39;re looking for a larger slide, Sam&#39;s Club also offers several larger WOW Sports slide models.<br /><br />We appreciate your feedback and thank you for being a loyal customer.<br /><br />WOW Sports

Hi Bita,<br /><br />Thank you for your feedback. We&#39;re sorry to hear about your experience with the WOW Sports Cascade Inflatable Pool Slide.<br /><br />Please note however, that his slide is designed specifically for children ages 6 and older and has a maximum weight capacity of 170 lbs. Please reach out to our customer support team with your purchase details and pictures, we are happy to help.WOW Sports Customer Care

Thanks for the great review, Eric! &#x1f604;&#x1f4a6;<br />We’re so happy to hear the kids are loving the slide. Wishing you lots of fun-filled pool days!<br /><br />#WOWmoments

Hi,<br />We’re sorry to hear this happened after only two uses. Please contact our customer support team so we can help.<br /><br />WOW Sports Customer Care

We&#39;re sorry to hear your Cascade Pool Slide is losing air. That&#39;s not the experience we want for our customers.<br />Please reach out to our customer support team so we can help troubleshoot and assist you.<br /><br />WOW Sports Customer Care

Hi Charlotte,<br />We’re sorry to hear about your experience with the Cascade Pool Slide. Please check that all valves are fully closed and that the water lines are free of any kinks or twists, as this can affect spray performance.<br />If the issues persist, please reach out to our customer support team so we can assist you further.<br /><br />WOW Sports Customer Care

Hi,<br />We&#39;re sorry to hear about the split steps. That&#39;s not the experience we want for our customers.<br />Please contact our customer support team with your purchase details and photos so we can help.<br /><br />WOW Sports Customer Care

Hi,<br />We&#39;re sorry to hear your Cascade Pool Slide developed a hole after the first use. That&#39;s certainly not the experience we want for our customers.<br />Please reach out to our customer support team with your purchase details and photos of the damage so we can assist you further.<br /><br />WOW Sports Customer Care