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Customer reviews for Neutrogena Hydro Boost Exfoliating Cleanser, 5 fl. oz., 3 pk. for
Neutrogena Hydro Boost Exfoliating Cleanser, 5 fl. oz., 3 pk.
4.3 out of 5 stars
stars
1,217 ratings1,094 reviews
  1. 5 stars68% (828)
  2. 4 stars17% (209)
  3. 3 stars3% (41)
  4. 2 stars2% (19)
  5. 1 star10% (120)

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Showing 121-130 of 1,094 reviews
Feb 27, 2020
Reviewer name: Jane21228
1 out of 5 stars
1 out of 5 stars review

Dried and rough red skin resulted

I have used this twice and each time my skin felt rough and very tight. with a red blush. It also stung a bit at for a bit after patting my face dry. The ill effects didn't last, which is why I gave it 2 tries. After 2 I decided not to risk it further. I have used other Neutrogena products before and been very happy with them so this was a sad and unexpected result.

Review from neutrogena.com
Helpful?0YNBIJLZW3BU17889767000
reply from Consumer Care

We're so sorry to hear that you had a reaction to our cleanser. We'd like to chat more about this with you. Give us a call at 1-800-582-4048. We're available M-F 9AM-5:30PM ET. We hope to hear from you soon!

Feb 28, 2019
Reviewer name: Mski3
1 out of 5 stars
1 out of 5 stars review

Red peeling skin

I have always used Neutrogena products and never had any issues. I decided to try this to see if it hydrated my sometimes dry skin. My skin feels like I have a sun burn and it is red around my eyes and chin. It became super dry around my mouth and nose. I wont use again.

Review from neutrogena.com
Helpful?0YNBIJLZW3BU17889767000
reply from Consumer Care Center

Thanks for sharing! We’re so sorry to hear about this and we’d like to learn more about your experience. Please call us, our number is 1-800-582-4048. We’re here M-F from 9:00 AM – 5:30 PM ET. Please mention your review profile ID so we can link your review with your call. Talk to you soon!

Feb 24, 2019
Reviewer name: Nurse Julie
1 out of 5 stars
1 out of 5 stars review

HORRIBLE CLEANSER. Do not purchase!!

I used this product 4 or 5 times before my skin became HORIBBLY dry, chapped, cracked, and burned. My skin is red, bumpy, peeling, and painful. I can’t wear makeup and even applying a general moisturizer stings like fire. This cleanser must be too abrasive for the average skin. Please consider reformulating it before other customers experience the pain and embarrassment like I am!

Review from neutrogena.com
Helpful?0YNBIJLZW3BU17889767000
reply from Company Service

We're sorry to hear this! We wouldn't expect this kind of reaction from our cleanser. We'd like to learn a bit more and help you out with this. Please give us a call at 1-800-582-4048 so we can chat about your experience. We're available Monday-Friday from 9AM to 5:30PM ET. We look forward to hearing from you!

Apr 24, 2019
Reviewer name: messynosebleed
5 out of 5 stars
5 out of 5 stars review

I've had this bottle for about 6 months and it's not even half gone. I had very dry rough skin on my face and ever since I began using this my skin feels smooth and clear. It also adds a shine to your face! I would definitely buy again and recommend this!

Review from neutrogena.com
Helpful?0YNBIJLZW3BU17889767000
Jun 15, 2017
Reviewer name: ck20098
4 out of 5 stars
4 out of 5 stars review

Gentle, moisturizing cleanser

[This review was collected as part of a promotion.] The thing I noticed first about the Neutrogena Hydro Boost Exfoliating Cleanser was its fragrance which was pleasant and mild. The cleanser is a clear gel with no plastic microbeads, as mentioned on the label, although there is some sort of beads (probably cellulose, which is listed in the ingredients). I could barely feel the beads on my face, so it's not super "exfoliating" in that regard, although the other ingredients might work to exfoliate without the mechanical buffing. Anyway, the cleanser produced a mild foam and my skin felt fresh after washing. Note that there a "sunburn alert" on the label because the product contains an alpha hydroxy acid, so using sunscreen is recommended when using this product.

Review from Home Tester Club
Helpful?0YNBIJLZW3BU17889767000
reply from Consumer Service

Thank you for writing this review. We'd like to learn more about your experience. Please give us a call at 1-800-582-4048. We're available Monday-Friday, 9AM-7PM ET. We look forward to speaking with you.

Jun 12, 2017
Reviewer name: Ash889
4 out of 5 stars
4 out of 5 stars review

Great Gentle Exfoliator

[This review was collected as part of a promotion.] I love how gentle this exfoliater is on my skin! I have somewhat sensitive skin, and had no issues with this at all. It was refreshing and got all of the dead skin off. I have already recommended it to friends and family.

Review from Home Tester Club
Helpful?0YNBIJLZW3BU17889767000
Jun 18, 2017
Reviewer name: KBongiovi8
5 out of 5 stars
5 out of 5 stars review

Nice and smooth cleanse

[This review was collected as part of a promotion.] I loved this cleanser. it made my skin feel nice and smooth and very clean. I love Neutrogena as a brand. I use many of their products and this is another one to add. it fits great with the Neutrogena brand!

Review from Home Tester Club
Helpful?0YNBIJLZW3BU17889767000
May 22, 2020
Reviewer name: navinir1
5 out of 5 stars
5 out of 5 stars review

After realizing how dry my skin was, I began searching for a cleanser that would cleanse my face without stripping the natural oils in my skin. This cleanser is very gentle and does an amazing job in cleansing your face while gently exfoliating to help get rid of dead skin. I would definitely repurchase this item.

Review from neutrogena.com
Helpful?0YNBIJLZW3BU17889767000
Dec 20, 2019
Reviewer name: Miss Jackson
1 out of 5 stars
1 out of 5 stars review

Did the opposite of what it advertises

I've been using Clean & Clear Daily Pore Face Cleanser for about 10 years or more. I thought I'd try something new that might be more hydrating to my skin. I purchased not 1, but 2 containers of this Hydro Boost Daily Gel Cream Exfoliating Cleanser with Hyaluronic Acid (because I like to keep one in the shower, and one by my sink). I've used it for about 3/4 days and the texture of my skin has completely changed and not for the better! It used to feel smooth and with average moisture, and now it's rough and super dry! I am using double the amount of moisturizer just to feel semi-normal. I hate that I wasted money on this product and learned my lesson... if it ain't broke, don't fix it! I just hope I can get back to where I was before I screwed my face up. Very disappointed.

Review from neutrogena.com
Helpful?0YNBIJLZW3BU17889767000
reply from Consumer Care

So sorry to hear that! We'd love to learn more and see what we can do to help. When you have a chance, give us a call at 1-800-582-4048, we're here from 9AM to 5:30PM ET M-F. When you call, mention the username you used to leave this review!

Aug 15, 2021
Reviewer name: ducky17
1 out of 5 stars
1 out of 5 stars review

Can't believe they call this exfoliating

I purchased this about a week ago and have been using it ever since. The microscopic exfoliating beads, you can barely see and can only feel when you put the product on you fingers and rub them together. Even then you barely feel them. I'm not into harsh scrubs, but if you can't feel it at all, it won't remove anything either. It so far hasn't been successful at removing any of the dead skin from my face, I have to use other products. The hydro boost part, I'm 35 so my skin is plump enough at my age, that it won't make a difference. I use moisturizer after, because this cleanser is extremely drying(makes my face look chalky). Wish I could get a refund......

Review from neutrogena.com
Helpful?0YNBIJLZW3BU17889767000
reply from CS

We appreciate you sharing your experience with us and would love to hear more! Please call us at 800-582-4048 M-F 9 am-5:30 pm ET so we can help! Thank you.