Armrest sockets would not work due to a second unconnected power cord that was wire-tied way up inside the top of the right arm. Had to unzip the arm liner and add a grounded extension cord hanging out of liner.. Chair should have only one cord for both motor and all electric sockets. I tried to contact customer support. Customer support would not answer phone after holding for 30 minutes. It then went to an answering machine. Tried twice with same result. Tried all other phone tree options and they went straight to phone mail. Gave up.

We were able to assemble these chairs in under five minutes. Although there is no way to control the lumbar support the cushion in the recliner supplied a nice support naturally. We found them to be very comfortable. Cons: My husband needs to put a pillow behind his head and finds the top uncomfortable, but I am ok at 5'6". Another con is the table has to be mechanically disassembled in order to store it properly.

This was a gift for my husband. He loves the chair and the extras, such as the cup holders. He works nights and when he comes home in the morning he reclines in his chair to unwind. When he feels sleepy, he likes being able to adjust the chair to lay out flat and go right off to sleep. The deliver and set up was easy and the chair was all we expected.

The chairs arrived well packed and in perfect shape. We easily removed the two pieces the chair was shipped in and placed the back onto the two guides to secure the back to the base. Works better if two people assemble as it is difficult for one person to see the guides and line them up. Went very smoothly with one person lining up and one person handling the back. Push into place and all went well. With the chair on its side unzip the compartment on the bottom side and pull the power cord for the arm out . It is about a three foot cord. Set chair upright and from the left arm storage get the tray and 2nd cord out and plug it into thr chair. Then turn the switch on back of chairon . Plug both plugs in and you will have a great chair. Remember, two cords are included in different locations with in the chair. Bottom line we love the chairs. Great service on the shipping and fedex delivery was wthin the two hr windowe were tracking. This was all Christmas week. Great job everybody.

I really like my new chairs! I ordered two and one of them stopped working within a couple of days use. I believe it’s the motor. Sam’s has already replaced it and so far so good. The only thing I don’t like is the inconvenience of the return but I got these chairs for an excellent price so I dealt with it! I’m am a little nervous about something going wrong with the motors again in the future. One suggestion I have is to keep the box for bit just in case. FedEx can’t t pick up the broken chair without the box. I had to wait for my replacement chair and use that box.

This chair was $599 and they had it instant savings $200 off so I bought two. My previous recliners were also fake leather and split in several places after 5 years. The price was right so I went with the fake leather again. The instructions for putting it together along with the labeling was top notch. It seemed small when I assembled it but then I realized it is a different type of chair. It was only later I found that my old recliner had a lot of "fluff" which made it look bigger. I had the same amount of leg and head room as my old recliner. The chair also appears as if it is well made. The removable table is also a plus. Now the only reason I gave it four stars instead of five. For me there is too much padding in the lower back area. It's nice support but in certain positions your head doesn't hit the back of the chair because your body is being pushed out.. I have to compensate by using a pillow. They could also have added more padding in the head area which would have remedied that issue too. Bottom line it appears to be a good chair and I'm happy with it.

Chair was semi easy to assemble, it took my wife and I working together to put the back on. But other than that pretty straight forward. The only thing keeping this chair from getting 5 stars is 0 neck support. Like a lot of other reviews mentioned when you lay back your basically staring at the ceiling. I was able to fix this problem by putting a pillow under my head, which is slightly annoying. Other than that though the chair is great so far and I will update my review if anything changes or happens.

This chair was smaller than what we were looking for. It does not have fully recline position. It did not have the dual tray support slot for both arm rest. This reclineing chair did not recline of have features on the chair we hope we were replacing. Therefore, we put it in another, that is not used that often. Very disappointing to us.

Chair is awesome, great quality for the price. It arrived quickly. We had an issue with one of the chairs we purchased. Sams club sent a new one right away. Only issue is they use a third party for the return and they are terrible to work with! You can’t schedule the return you get a text the day or two before saying we will be there at this timeframe, most of the time it does not work and when I changed my schedule to make it work they did not show up. Sams club says there is nothing they can do about it and I have to return through them because it is a large item. I will not purchase a large online item again for this reason.

I bought this for my 16 year old son’s room for Christmas. I was a little worried about buying without seeing, but I trusted the reviews. This chair was super easy to set up. Took 2 minutes and my son loves it! We may buy more for our theatre room in the basement. Wish they made a navy one. Buy this!