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Customer reviews for LG 5.0 cu. ft. Ultra Large Capacity Front Load Washer with TurboWash for
LG 5.0 cu. ft. Ultra Large Capacity Front Load Washer with TurboWash
4.6 out of 5 stars
stars
36 ratings36 reviews
  1. 5 stars89% (32)
  2. 4 stars0% (0)
  3. 3 stars3% (1)
  4. 2 stars0% (0)
  5. 1 star8% (3)

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Showing 11-20 of 36 reviews
Aug 12, 2026
Reviewer name: anonymous
5 out of 5 stars
5 out of 5 stars review

LG Washer and Dryer

We recently made the switch from our Kenmore Elite washer and dryer to this LG duo, and it's been a serious upgrade. Our Kenmore unfortunately didn't hold up as long as we had hoped, and once we were faced with the cost of replacing several expensive parts, we decided it was time to move on. So glad we did. These machines have literally cut our laundry time in half without sacrificing how well everything gets cleaned and dried. They're fast, quiet, intuitive, and the sleek design completely modernized the laundry space. LG really nailed the balance between great functionality and good design. The delivery and installation were just as impressive. Everything arrived sooner than expected, and the team was fast, thorough, and incredibly professional from start to finish. Couldn't be happier with the upgrade. If you're looking for something that looks great, performs even better, and makes laundry feel a little less like a chore, this set delivers.

Helpful?5XPHL185NWL817846868385
Jun 14, 2026
Reviewer name: Too much laundry
1 out of 5 stars
1 out of 5 stars review

Spin cycle needs to be longer

The washer washes. The spin cycle leaves clothes wet. I always have to do an additional spin cycle only. I have tried all the washes, big loads, small loads, towels, pants etc. Doesn't matter. The spin cycle needs to be LONGER!!! Also the yellow light inside washer makes all the clothes look dingy and dirty. Why you would choose a yellowish like is a questionable choice.

Review from lg.com/ca
Helpful?5XPHL185NWL817846868385
reply from LG CareQ

We appreciate your detailed feedback regarding the spin performance, and we understand how inconvenient it can be when clothes come out wetter than expected and require an additional spin cycle. We also appreciate your comments about the interior lighting, as we understand how it can affect the appearance of the load during operation. For the spin concern, results can sometimes be influenced by load balance, fabric type, and cycle selection. We’d be happy to help review your setup to ensure you’re getting the best possible performance from your washer. If you’d like further assistance, our LG CareQ team is always happy to help at 1-888-542-2623, or via WhatsApp, live chat, or email at https://www.lg.com/ca_en/support/contact-us/. Please reference CNN260617061892 so we can assist you further. Thank you again for sharing your feedback—we truly appreciate you taking the time to let us know about your experience.

Aug 11, 2026
Reviewer name: dan2026
5 out of 5 stars
5 out of 5 stars review

Great Pair

Good looking laundry pair, they look better installed than in the showroom. Loaded with many washing and drying cycles. The units are very quiet throughout all wash and spin cycles and draining. Very impressed and would recommend.

Review from lg.com
Helpful?5XPHL185NWL817846868385
reply from LG Digital Care Team

Hey there, Dan! Thanks for the solid review. Sounds like your new LG pair is delivering quiet cycles, sharp looks and plenty of options to keep laundry day running smoothly. If you ever need anything later on, our friends at @LGUSSupport are always ready to help. #LifesGood ❤️ ‑Rich

Aug 29, 2026
Reviewer name: Meis
5 out of 5 stars
5 out of 5 stars review

GREAT SO FAR

[This review was collected as part of a promotion.] Works great and very quiet! So far I am happy with the performance.

Review from lg.com
Helpful?5XPHL185NWL817846868385
Aug 10, 2026
Reviewer name: Bob J S
5 out of 5 stars
5 out of 5 stars review

[This review was collected as part of a promotion.] Great Washer! Would recommend. The instructions are simple, and every feature works amazingly.

Review from lg.com
Helpful?5XPHL185NWL817846868385
reply from LG Digital Care Team

Hey there, Bob! Thanks for the upbeat review. Always great hearing your washer is delivering smooth performance and making every cycle feel easy. If you ever need anything later on, our friends at @LGUSSupport are ready to help. #LifesGood ❤️ ‑Rich

May 31, 2026
Reviewer name: DK612
1 out of 5 stars
1 out of 5 stars review

Awful service. Run.

LG is crap. I only had this washer two weeks before the door started pouring water out. I’ve been waiting two months for LG to fix it and I’m still waiting for the repair facility to show up.

Review from lg.com
Helpful?5XPHL185NWL817846868385
reply from LG

Hi, DK. We appreciate you sharing your experience with your LG WM5800HVA Washer, and we understand how much it affects your home when water comes from the door area and you’ve been waiting for a service visit. We want you to feel supported with both performance and next‑step options, and your feedback helps us see what’s been happening on your end. When water appears at the door, confirming that the gasket is clean, the drain pump filter is clear, and the washer is level can help reduce leaking while a technician evaluates the door seal and internal drainage. You can also review additional guidance on leak sources here: https://www.lg.com/us/support/help-library/lg-refrigerator-troubleshooting-a-leaking-refrigerator--20152715569705 If you’d like us to review your case details or assist with next steps, feel free to reach out to lgdigitalcare@lg.sprinklrsupport.com. ^James

Dec 28, 2025
Reviewer name: Jay1991
3 out of 5 stars
3 out of 5 stars review

Cleans well, questionable build quality

The washer cleans very well overall. The worrying thing is that it is slightly unstable and bounces and moves around little during cycles. (I am not overloading it). The drum is also slightly loose compared to all other display units I've seen in store which seem to be quite rigid, although I haven't seen this specific model that I purchased to be able to compare my unit to. I have not tried any AI or smart features like connect to it through an app so I can't give any feedback in that regard.

Review from lg.com
Helpful?5XPHL185NWL817846868385
reply from LG

Hello, Jay. Thank you for sharing your experience with your LG Washer. The way you described the movement during cycles and the looser‑than‑expected drum gives a clear picture of what you’re noticing, and it’s helpful that you compared it to display units as well. Your note about the cleaning performance and unused smart features rounds out the feedback nicely. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this stability and drum‑movement issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on installation, leveling, and vibration behavior: https://www.lg.com/us/support/help-library/lg-washing-machine-troubleshooting-washer-vibration-issues--20152349186279 ^James

Oct 11, 2025
Reviewer name: TomTheHappyUser
5 out of 5 stars
5 out of 5 stars review

Super product this WM5800HVA front load washer.

I am a family member of an LG employee and I received this product for free in exchange for my honest review. All opinions expressed in this post are personal and should not be attributed to LG. This front load washer WM5800HVA is awesome. Beautiful, has well designed dial, I recommend using the AI setting; it will select optimal settings for you depending on the weight of the load and its type. Unit is very quiet and since I got a combo with the dryer placed on top of it it is a perfect match. It replaced the few years old front load washer from other brand that was inferior in my opinion to this one. This model fits a lot of clothes to be washed. Remember to add some simple baking soda to soften the water for best laundry results. My other half is amazed by it too, as she can turn it on with her phone and options of cycle selections fit her well too.

Review from lg.com
Helpful?5XPHL185NWL817846868385
reply from LG

Hello, Tom. Thank you for the amazing review! We're thrilled to hear how much you're enjoying the WM5800HVA front load washer and that the AI settings, quiet performance, and spacious design are making laundry day easier and more efficient. It’s wonderful to know your household is loving the smart features and sleek setup. We truly appreciate your thoughtful feedback and recommendation! ^James.

Oct 12, 2025
Reviewer name: Dpete52419
5 out of 5 stars
5 out of 5 stars review

Great features, capacity and easy to use!

I am a family member of an LG employee and I received this product for free in exchange for my honest review. All opinions expressed in this post are personal and should not be attributed to LG. I’ve done a few loads with this washer a few times now, and it’s been awesome! The 5.0 cu. ft. capacity is huge so I can wash big loads without cramming everything in. The TurboWash 360° feature is also great because it cleans super fast but still gets everything fresh. I also like that it has AI sensing, so it automatically adjusts the settings for the type of clothes I throw in. The Allergiene and Pet Care cycles are nice extras, which are perfect for bedding and pet stuff. Plus the controls are easy to use and the design looks sleek in my laundry room. Overall, it’s powerful, smart, and makes laundry feel way less of a chore.

Review from lg.com
Helpful?5XPHL185NWL817846868385
reply from LG

Hi there — thank you for the fantastic review! We’re thrilled to hear how much you’re enjoying your LG washer and all the smart features that make laundry more efficient and effortless. From the spacious capacity and TurboWash 360° to the AI sensing and specialty cycles, it sounds like it’s truly elevating your routine. We appreciate your thoughtful feedback and love knowing it’s making a difference in your home! ^James

Oct 27, 2025
Reviewer name: AlexJazz
5 out of 5 stars
5 out of 5 stars review

Amazing Performance!!

My family was part of the LG friends and family sample program and we got this washed. We absolutely love it. It can hold a large capacity and has different cycle options. Using the thinQ app helps as well. It hardly makes any noise. It's smart technology and performance is amazing. It literally knows the weight of laundry and can determine the length of a quick wash. We are very impressed as and highly recommend.

Review from lg.com
Helpful?5XPHL185NWL817846868385
reply from LG

Hello, Alex. What a wonderful review — thank you for sharing! We’re so glad to hear your new LG washer is making laundry effortless with its large capacity, smart cycle options, and the convenience of the ThinQ app. It’s awesome knowing the quiet operation and intelligent load detection are delivering the performance your family was hoping for. We love that it’s been such a hit in your home! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James