Customer reviews for LG 5.0 cu. ft. Ultra Large Capacity Front Load Washer with TurboWash forVerified Purchase
Great washer
Love the front load LG washer and dryer We had another set of LG front loaders for 24 years. We moved and I decided to try a different brand of top load machines. Was not a fan after 4 years I decided to go back to LG front load and was definitely the best decision. This washer is fast and efficient. Quiet, has more than enough choices for different load types and uses less water. Love it!
Thank you for sharing such a wonderful review of your LG washer and dryer experience! We’re absolutely delighted to hear that you’ve come back to LG front-load and are enjoying it even more than before. It’s especially meaningful to know you trusted LG for so many years and chose to return to us after your experience with another brand. We’re thrilled that you’re enjoying the fast and efficient performance, quiet operation, versatile wash options, and water-saving benefits. Feedback like yours truly reflects the kind of reliable and thoughtful design we aim to deliver for our customers’ everyday lives. Thank you for choosing LG and for being part of the LG family — we truly appreciate your continued trust and support. If you ever need assistance, please feel free to contact our support team at 1-888-542-2623 or https://www.lg.com/ca_en/support/contact-us/
Huge upgrade from my previous washer!
I LOVE this washer. It is a huge upgrade from my previous front load washer. Honestly, not even comparable. Pros: 1. The app is phenomenal. The user experience is genuinely good. It is intuitive and enjoyable to use. I love the sounds, colors, and how customizable everything is. It makes laundry feel easy instead of annoying. 2. Soap dispenser is excellent. Very straightforward to load detergent and things like laundry sanitizer. No mess, no guessing. 3. No soap residue. This is the biggest win for me. My previous washer often left residue, even though I measured detergent carefully every time. I almost always had to run a second wash. With this LG, I have not had that issue at all. The TurboWash option is a big bonus. 4. Clothes always come out clean. No fabric softener and no scent boosters because I have sensitive skin, and they still smell fresh. That alone tells me this washer is doing its job right. 5. Spin cycle is strong. Clothes come out well spun and not soaking wet. That alone makes a difference. I also love the Fresh Care option since I am not always there right when the cycle ends. 6. Drain pump design is much better. Easy to clean and secure. No leaks and no stress. 7. Quiet and stable. No excessive shaking, vibration, or noise. It just runs. Cons: 1. Drum light is inconvenient. I have to go through multiple steps using the digital dial. The light turns off quickly, and then I have to repeat everything again. A simple one-step option would be better. 2. Too dependent on the app. The app is great, but I do not always want to use my phone. I wish there were more direct buttons on the machine itself. The digital dial works, but it is not as quick and takes more steps than it should without the app. Overall: This washer fixed the biggest issues I had before, especially residue, cleaning performance, and water extraction. It is reliable, easy to use, and it just works. A couple of small usability improvements would make it perfect, but overall performance has been excellent.
Hi, Rossette! We’re excited to hear how much your LG Washer has elevated your laundry routine. It’s great knowing the powerful cleaning, smooth spin cycle, intuitive app experience, and thoughtful features like Fresh Care and the improved drain pump are making such a difference day‑to‑day. We appreciate your notes on the drum light and controls too—feedback like this helps us keep improving. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Love this washer
I am a friend of LG employee and I received this product for free in exchange for my honest review. All opinions expressed in this post are personal and should not be attributed to LG. We are a household of 5 adults and this washer handles all the laundry with ease. The large capacity reduces the loads of laundry we used to have to wash with our old washer. Machine is very quiet. Love the smart functionality, the washer sends notifications to my phone when the cycle is complete. Wash cycles are quick so I spend less time doing laundry.
Hi, Jodi. Thank you for the wonderful review! We're delighted to hear that your LG WM5800HVA washer is keeping up with your household’s laundry needs with ease. It’s great to know the large capacity, quiet operation, and smart features like cycle notifications are helping you save time and stay on top of your routine. We truly appreciate your feedback! ^James.
Great product!
The LG WM5800HVA is a great example of how modern appliances can blend performance, design, and efficiency. After using it for several weeks, I can confidently say this washer makes laundry feel effortless. And love the high performance with TurboWash 360
Hi. What a fantastic shout‑out — thank you for sharing! We’re thrilled to hear how the LG Washer is blending sleek design, efficiency, and powerful performance to make laundry feel effortless. TurboWash 360° really is a game‑changer for saving time while keeping clothes fresh and clean. We love knowing it’s been such a great fit for your home! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Terrific front-load washer
Not only is this a beautiful appliance, its easy-to-use technology interface makes this washer a dream. It is quiet and compact, and offers the needed settings options to accommodate all capacity and washing requirements. I couldn't be happier with this front-loader. In addition, LG made the delivery, installation and old machine removal seamless. I am a [friend or family member] of an LG employee and I received this product for free in exchange for my honest review. All opinions expressed in this post are personal and should not be attributed to LG.
Hello, There. Thank you for the fantastic review! We're so glad to hear you're loving the sleek design, quiet performance, and intuitive features of your LG front-loader. It’s great to know the delivery and installation process went smoothly as well. We appreciate you sharing your experience! ^James.
Great for a caregiver
I am a friend of an LG employee and I received this product for free in exchange for my honest review. All opinions expressed in this post are personal and should not be attributed to LG. We like the size of the laundry and how it's able to adjust. We have alot of medical items like blankets and bandages. Sanitation setting is also good because of my wife's wounds and medical needs. Due to the amount of every day needs, having the matching dryer is both effective and efficient. Both the washer and dryer have been a big help to me as a caregiver.
Hi Tom! Thank you for sharing your feedback on the LG WM5800HVA washer. We truly appreciate your honest perspective as a caregiver. It’s great to hear the spacious capacity and adjustable settings have made it easier to handle medical items like blankets and bandages. The sanitation feature sounds especially valuable for meeting your wife’s medical needs, and we’re glad the matching dryer has added efficiency to your daily routine. Knowing both appliances have been such a help in your caregiving role makes your review especially meaningful. #LifesGood If you ever need support or have questions, feel free to DM us at @LGUSSupport. LG Digital Care Team ^Rich
Great overall
ces in the review. "I am a family of an LG employee and I received this product for free in exchange for my honest review. All opinions expressed in this post are personal and should not be attributed to LG." I like the many options of cycles and settings, that you can also adjust the water temperature , I also like how fast my laundry it's done, is noiseless and efficient
Hello, Carmen. Thank you for sharing your thoughts about your LG Washer. We’re so glad to hear that the variety of cycles, customizable settings, and quiet, efficient performance are making laundry day easier and faster for you. It’s great to know the washer is delivering the flexibility and speed you were looking for—we truly appreciate your feedback! ^James
Quiet, Powerful, and Easy to Use
I am a family member of an LG employee and I received this product for free in exchange for my honest review. All opinions expressed in this post are personal and should not be attributed to LG. This LG washer has excellent capacity and easily handles large loads and bulky items. The variety of wash cycles makes it simple to care for everything from delicates to heavy-duty loads. Cleaning performance is outstanding, with clothes coming out fresh and well-rinsed every time. The smart technology adjusts settings automatically for efficient washing, and the washer operates very quietly—even during high-speed spins. Overall, it’s a reliable, high-performing washer that delivers convenience, efficiency, and great results.
Hi there! We’re so glad to hear how much you’re enjoying your LG washer — from its excellent capacity and variety of wash cycles to the outstanding cleaning performance and quiet operation. It’s wonderful to know the smart technology is making your laundry more efficient and convenient! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Cleans well, questionable build quality
The washer cleans very well overall. The worrying thing is that it is slightly unstable and bounces and moves around little during cycles. (I am not overloading it). The drum is also slightly loose compared to all other display units I've seen in store which seem to be quite rigid, although I haven't seen this specific model that I purchased to be able to compare my unit to. I have not tried any AI or smart features like connect to it through an app so I can't give any feedback in that regard.
Hello, Jay. Thank you for sharing your experience with your LG Washer. The way you described the movement during cycles and the looser‑than‑expected drum gives a clear picture of what you’re noticing, and it’s helpful that you compared it to display units as well. Your note about the cleaning performance and unused smart features rounds out the feedback nicely. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this stability and drum‑movement issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on installation, leveling, and vibration behavior: https://www.lg.com/us/support/help-library/lg-washing-machine-troubleshooting-washer-vibration-issues--20152349186279 ^James
Awful service. Run.
LG is crap. I only had this washer two weeks before the door started pouring water out. I’ve been waiting two months for LG to fix it and I’m still waiting for the repair facility to show up.