Customer reviews for LG 5.0 cu. ft. Ultra Large Capacity Front Load Washer with TurboWash forMember photos
Verified Purchase
Great washer
Love the front load LG washer and dryer We had another set of LG front loaders for 24 years. We moved and I decided to try a different brand of top load machines. Was not a fan after 4 years I decided to go back to LG front load and was definitely the best decision. This washer is fast and efficient. Quiet, has more than enough choices for different load types and uses less water. Love it!
Thank you for sharing such a wonderful review of your LG washer and dryer experience! We’re absolutely delighted to hear that you’ve come back to LG front-load and are enjoying it even more than before. It’s especially meaningful to know you trusted LG for so many years and chose to return to us after your experience with another brand. We’re thrilled that you’re enjoying the fast and efficient performance, quiet operation, versatile wash options, and water-saving benefits. Feedback like yours truly reflects the kind of reliable and thoughtful design we aim to deliver for our customers’ everyday lives. Thank you for choosing LG and for being part of the LG family — we truly appreciate your continued trust and support. If you ever need assistance, please feel free to contact our support team at 1-888-542-2623 or https://www.lg.com/ca_en/support/contact-us/
Well engineered washing machine
[This review was collected as part of a promotion.] I have been using my LG front load washing machine for several weeks now, and I'm very happy with its performance. It has a lot of cycles to choose from, and the ones I've tried so far are generally shorter than on my former washer but clean just as well. I'm able to fine tune each load on the washer settings to adjust for the amount of soiling and the spin speed. The machine seems able to handle loads more easily then my prior washer without struggling (but I also try to limit the loads to about half full). I am very happy with my new LG washer and highly recommend it.
Hello there! Love hearing how well your new washer is performing for you. Shorter cycles, strong cleaning, and the ability to fine tune each load is exactly the kind of experience we aim for. If you ever need anything in the future, @LGUSSupport is always here to help. #LifesGood ❤️ ^Rich
Huge upgrade from my previous washer!
I LOVE this washer. It is a huge upgrade from my previous front load washer. Honestly, not even comparable. Pros: 1. The app is phenomenal. The user experience is genuinely good. It is intuitive and enjoyable to use. I love the sounds, colors, and how customizable everything is. It makes laundry feel easy instead of annoying. 2. Soap dispenser is excellent. Very straightforward to load detergent and things like laundry sanitizer. No mess, no guessing. 3. No soap residue. This is the biggest win for me. My previous washer often left residue, even though I measured detergent carefully every time. I almost always had to run a second wash. With this LG, I have not had that issue at all. The TurboWash option is a big bonus. 4. Clothes always come out clean. No fabric softener and no scent boosters because I have sensitive skin, and they still smell fresh. That alone tells me this washer is doing its job right. 5. Spin cycle is strong. Clothes come out well spun and not soaking wet. That alone makes a difference. I also love the Fresh Care option since I am not always there right when the cycle ends. 6. Drain pump design is much better. Easy to clean and secure. No leaks and no stress. 7. Quiet and stable. No excessive shaking, vibration, or noise. It just runs. Cons: 1. Drum light is inconvenient. I have to go through multiple steps using the digital dial. The light turns off quickly, and then I have to repeat everything again. A simple one-step option would be better. 2. Too dependent on the app. The app is great, but I do not always want to use my phone. I wish there were more direct buttons on the machine itself. The digital dial works, but it is not as quick and takes more steps than it should without the app. Overall: This washer fixed the biggest issues I had before, especially residue, cleaning performance, and water extraction. It is reliable, easy to use, and it just works. A couple of small usability improvements would make it perfect, but overall performance has been excellent.
Hi, Rossette! We’re excited to hear how much your LG Washer has elevated your laundry routine. It’s great knowing the powerful cleaning, smooth spin cycle, intuitive app experience, and thoughtful features like Fresh Care and the improved drain pump are making such a difference day‑to‑day. We appreciate your notes on the drum light and controls too—feedback like this helps us keep improving. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
I LOVE IT
I am a friend of an LG employee and I received this product for free in exchange for my honest review. All opinions expressed in this post are personal and should not be attributed to LG. I love this washer it is super easy to use and very convenient that I can connect to it from my phone. It’s quick and quiet which is a plus. I love the different settings and I feel like my clothes always comes out very clean
Hello, Casie. Thank you for sharing your honest review about your LG Washer. We’re delighted to hear that the easy-to-use design, convenient phone connectivity, quick and quiet performance, and versatile settings have made this washer such a great fit for your needs. It’s wonderful to know your clothes come out very clean every time. We truly appreciate your thoughtful feedback! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Quiet, Powerful, and Easy to Use
I am a family member of an LG employee and I received this product for free in exchange for my honest review. All opinions expressed in this post are personal and should not be attributed to LG. This LG washer has excellent capacity and easily handles large loads and bulky items. The variety of wash cycles makes it simple to care for everything from delicates to heavy-duty loads. Cleaning performance is outstanding, with clothes coming out fresh and well-rinsed every time. The smart technology adjusts settings automatically for efficient washing, and the washer operates very quietly—even during high-speed spins. Overall, it’s a reliable, high-performing washer that delivers convenience, efficiency, and great results.
Hi there! We’re so glad to hear how much you’re enjoying your LG washer — from its excellent capacity and variety of wash cycles to the outstanding cleaning performance and quiet operation. It’s wonderful to know the smart technology is making your laundry more efficient and convenient! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Everything you need
[This review was collected as part of a promotion.] "I am a friend of an LG employee and I received this product for free in exchange for my honest review. All opinions expressed in this post are personal and should not be attributed to LG." Ok that out of the way, I have other LG appliances so naturally went LG again for the washer and dryer, plus the pedestal washer (awesome!). The washer is for my elderly father so simplicity was key which is not always the case with new digital appliances. The washer has an easy to read dial which lights up which cycle to use (we chose the AI one). It's a large capacity and replaced his older topload LG direct drive which served well for over 10 years. This is much more modern looking. easier to use, and with the pedestal washer is great for smaller loads. High spin cycles are super well balanced and it's very quiet too. Only thing I wish it had was the detergent reservoir where you can pour in enough for multiple loads.
Hey there. We love hearing from returning LG customers like you! It's awesome that your new LG washer and SideKick pedestals offer both modern design and everyday simplicity. The extracapacity and quiet cycles really show how much innovation has evolved. For more feedback or questions, private message us on social media @LGUSSupport. Thanks for making LG a part of your home! 🙂 ^David
Great features, capacity and easy to use!
I am a family member of an LG employee and I received this product for free in exchange for my honest review. All opinions expressed in this post are personal and should not be attributed to LG. I’ve done a few loads with this washer a few times now, and it’s been awesome! The 5.0 cu. ft. capacity is huge so I can wash big loads without cramming everything in. The TurboWash 360° feature is also great because it cleans super fast but still gets everything fresh. I also like that it has AI sensing, so it automatically adjusts the settings for the type of clothes I throw in. The Allergiene and Pet Care cycles are nice extras, which are perfect for bedding and pet stuff. Plus the controls are easy to use and the design looks sleek in my laundry room. Overall, it’s powerful, smart, and makes laundry feel way less of a chore.
Hi there — thank you for the fantastic review! We’re thrilled to hear how much you’re enjoying your LG washer and all the smart features that make laundry more efficient and effortless. From the spacious capacity and TurboWash 360° to the AI sensing and specialty cycles, it sounds like it’s truly elevating your routine. We appreciate your thoughtful feedback and love knowing it’s making a difference in your home! ^James
Cleans well, questionable build quality
The washer cleans very well overall. The worrying thing is that it is slightly unstable and bounces and moves around little during cycles. (I am not overloading it). The drum is also slightly loose compared to all other display units I've seen in store which seem to be quite rigid, although I haven't seen this specific model that I purchased to be able to compare my unit to. I have not tried any AI or smart features like connect to it through an app so I can't give any feedback in that regard.
Hello, Jay. Thank you for sharing your experience with your LG Washer. The way you described the movement during cycles and the looser‑than‑expected drum gives a clear picture of what you’re noticing, and it’s helpful that you compared it to display units as well. Your note about the cleaning performance and unused smart features rounds out the feedback nicely. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this stability and drum‑movement issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on installation, leveling, and vibration behavior: https://www.lg.com/us/support/help-library/lg-washing-machine-troubleshooting-washer-vibration-issues--20152349186279 ^James
Spin cycle needs to be longer
The washer washes. The spin cycle leaves clothes wet. I always have to do an additional spin cycle only. I have tried all the washes, big loads, small loads, towels, pants etc. Doesn't matter. The spin cycle needs to be LONGER!!! Also the yellow light inside washer makes all the clothes look dingy and dirty. Why you would choose a yellowish like is a questionable choice.
We appreciate your detailed feedback regarding the spin performance, and we understand how inconvenient it can be when clothes come out wetter than expected and require an additional spin cycle. We also appreciate your comments about the interior lighting, as we understand how it can affect the appearance of the load during operation. For the spin concern, results can sometimes be influenced by load balance, fabric type, and cycle selection. We’d be happy to help review your setup to ensure you’re getting the best possible performance from your washer. If you’d like further assistance, our LG CareQ team is always happy to help at 1-888-542-2623, or via WhatsApp, live chat, or email at https://www.lg.com/ca_en/support/contact-us/. Please reference CNN260617061892 so we can assist you further. Thank you again for sharing your feedback—we truly appreciate you taking the time to let us know about your experience.
Awful service. Run.
LG is crap. I only had this washer two weeks before the door started pouring water out. I’ve been waiting two months for LG to fix it and I’m still waiting for the repair facility to show up.
Hi, DK. We appreciate you sharing your experience with your LG WM5800HVA Washer, and we understand how much it affects your home when water comes from the door area and you’ve been waiting for a service visit. We want you to feel supported with both performance and next‑step options, and your feedback helps us see what’s been happening on your end. When water appears at the door, confirming that the gasket is clean, the drain pump filter is clear, and the washer is level can help reduce leaking while a technician evaluates the door seal and internal drainage. You can also review additional guidance on leak sources here: https://www.lg.com/us/support/help-library/lg-refrigerator-troubleshooting-a-leaking-refrigerator--20152715569705 If you’d like us to review your case details or assist with next steps, feel free to reach out to lgdigitalcare@lg.sprinklrsupport.com. ^James




