Customer reviews for LG 5.0 cu. ft. Ultra Large Capacity Front Load Washer with TurboWash forVerified Purchase
Excellent experience for my new WashingMachine
I would thanks LG for the great order,shipping and installation experience. It was a really professional services that we don’t see with other services. The are confirmation of the shipping , give you the time range , make a nice installation and return with your old appliance . My washing machine is great with new options like the app that help to not forget my wet clothes . I will for sure by others product with LG
Thank you so much for taking the time to share your wonderful experience! We are absolutely thrilled to hear that our delivery and installation teams provided the professional, hassle-free service you deserve from the clear scheduling updates to hauling away your old appliance safely. It is also fantastic to know that you are loving your new washer, especially the ThinQ app notifications to remind you when cycles finish! We designed those smart alerts specifically to save you extra trips to the laundry room. Thank you for choosing LG, and we look forward to helping you with your future appliance needs! Life's Good! https://www.lg.com/ca_en/support/contact-us/
Verified Purchase
Great washer
Love the front load LG washer and dryer We had another set of LG front loaders for 24 years. We moved and I decided to try a different brand of top load machines. Was not a fan after 4 years I decided to go back to LG front load and was definitely the best decision. This washer is fast and efficient. Quiet, has more than enough choices for different load types and uses less water. Love it!
Thank you for sharing such a wonderful review of your LG washer and dryer experience! We’re absolutely delighted to hear that you’ve come back to LG front-load and are enjoying it even more than before. It’s especially meaningful to know you trusted LG for so many years and chose to return to us after your experience with another brand. We’re thrilled that you’re enjoying the fast and efficient performance, quiet operation, versatile wash options, and water-saving benefits. Feedback like yours truly reflects the kind of reliable and thoughtful design we aim to deliver for our customers’ everyday lives. Thank you for choosing LG and for being part of the LG family — we truly appreciate your continued trust and support. If you ever need assistance, please feel free to contact our support team at 1-888-542-2623 or https://www.lg.com/ca_en/support/contact-us/
Verified Purchase
Good set to replace previous 17-year-old LGs
Bought the washer/dryer set. I'm happy with my purchase. It came with the wi-fi function - seems gimmicky but it does work (though I'd never run either machine when I'm not home so don't really need the ability to remote start).
Thank you so much for the review, Black Sheep! We're delighted to hear you're happy with your new WM5800HVA washer and dryer set. We completely understand what you mean about the Wi-Fi feature—it can definitely feel a bit futuristic at first! Even if remote start isn't something you plan to use while you're away, many customers enjoy keeping the washer connected to receive cycle-complete notifications, maintenance reminders, and helpful updates through the ThinQ® app. It's a convenient way to know exactly when your laundry is ready without having to check on it. If you ever have any questions or need assistance, our LG CareQ team is here to help at 1-888-542-2623, or via WhatsApp, Live Chat, or email through our support page: https://www.lg.com/ca_en/support/contact-us/. Thank you again for choosing LG, and happy washing!
Verified Purchase
Regular user's thought of an excellent product
Simple to use. Excellent cleaning result. Efficient. Much better than my previous one.
Hi there! Thank you so much for taking the time to share your feedback about your new LG WM5800HVA washing machine! We are absolutely thrilled to hear that it is simple to use, efficient, and delivers excellent cleaning results for you. Knowing that it outperforms your previous appliance is the best compliment our team could receive. We design our products to make daily laundry seamless and effective, so it is wonderful to hear we hit the mark for you. Thank you for choosing LG to take care of your home. If you ever need assistance or have questions about features down the road, please don't hesitate to reach out to our LG support team! Life's Good! https://www.lg.com/ca_en/support/contact-us/
Verified Purchase
LG the best product for homes
Very effective and cost-efficient machine machinery
Hi Jamie! Thank you so much for the wonderful feedback! We are absolutely thrilled to hear that your new LG WM5800HVA washing machine is proving to be such an effective and cost-efficient addition to your home. Providing reliable machinery that helps you save on utility costs while delivering top-tier performance is exactly what we strive for. Our LG support team is always here for you whenever you have any other questions regarding your washer! Thank you again for choosing and trusting LG! Life's Good! https://www.lg.com/ca_en/support/contact-us/
Verified Purchase
Great value appliance
so quiet and efficient, many cycles to chose and low energy consumation
It is so wonderful to hear how much you're loving your new washer! That feedback hits right on the mark, a machine that feels like great value while running super quietly, using less energy, and handling every laundry load with ease is an absolute game-changer and knowing it's bringing that kind of joy and ease to your home is the greatest reward we could ever ask for, making you happy is what LG is all about! If you ever need a helping hand or have any questions down the road, our LG CareQ support team is always just a message away and ready to help you out with a smile. Thank you for choosing LG. Life's Good! https://www.lg.com/ca_en/support/contact-us/
LG Washer and Dryer
We recently made the switch from our Kenmore Elite washer and dryer to this LG duo, and it’s been a serious upgrade. Our Kenmore unfortunately didn’t hold up as long as we had hoped, and once we were faced with the cost of replacing several expensive parts, we decided it was time to move on. So glad we did. These machines have literally cut our laundry time in half without sacrificing how well everything gets cleaned and dried. They’re fast, quiet, intuitive, and the sleek design completely modernized the laundry space. LG really nailed the balance between great functionality and good design. The delivery and installation were just as impressive. Everything arrived sooner than expected, and the team was fast, thorough, and incredibly professional from start to finish. Couldn’t be happier with the upgrade. If you’re looking for something that looks great, performs even better, and makes laundry feel a little less like a chore, this set delivers.
Huge upgrade from my previous washer!
I LOVE this washer. It is a huge upgrade from my previous front load washer. Honestly, not even comparable. Pros: 1. The app is phenomenal. The user experience is genuinely good. It is intuitive and enjoyable to use. I love the sounds, colors, and how customizable everything is. It makes laundry feel easy instead of annoying. 2. Soap dispenser is excellent. Very straightforward to load detergent and things like laundry sanitizer. No mess, no guessing. 3. No soap residue. This is the biggest win for me. My previous washer often left residue, even though I measured detergent carefully every time. I almost always had to run a second wash. With this LG, I have not had that issue at all. The TurboWash option is a big bonus. 4. Clothes always come out clean. No fabric softener and no scent boosters because I have sensitive skin, and they still smell fresh. That alone tells me this washer is doing its job right. 5. Spin cycle is strong. Clothes come out well spun and not soaking wet. That alone makes a difference. I also love the Fresh Care option since I am not always there right when the cycle ends. 6. Drain pump design is much better. Easy to clean and secure. No leaks and no stress. 7. Quiet and stable. No excessive shaking, vibration, or noise. It just runs. Cons: 1. Drum light is inconvenient. I have to go through multiple steps using the digital dial. The light turns off quickly, and then I have to repeat everything again. A simple one-step option would be better. 2. Too dependent on the app. The app is great, but I do not always want to use my phone. I wish there were more direct buttons on the machine itself. The digital dial works, but it is not as quick and takes more steps than it should without the app. Overall: This washer fixed the biggest issues I had before, especially residue, cleaning performance, and water extraction. It is reliable, easy to use, and it just works. A couple of small usability improvements would make it perfect, but overall performance has been excellent.
Hi, Rossette! We’re excited to hear how much your LG Washer has elevated your laundry routine. It’s great knowing the powerful cleaning, smooth spin cycle, intuitive app experience, and thoughtful features like Fresh Care and the improved drain pump are making such a difference day‑to‑day. We appreciate your notes on the drum light and controls too—feedback like this helps us keep improving. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Like the way it cleans
When the machine starts up, there’s a low rumbling sound I don’t think is right. The first machine didn’t have that sound. It takes forever with a fan on, to dry the soap dispenser and if left wet, seems to leave a musty smell
Hello there! We are thrilled to hear your machine is giving you a stellar wash every single time, but we hear you on the startup hum and keeping things dry and fresh. We will definitely share your feedback regarding operating sounds and compartment ventilation with our product team. If you ever need any assistance down the road, please feel free to reach out to @LGUSSupport. #LifesGood ❤️ —Rich
Nightmare
Was great when it was working haven’t had a Washing machine now for six weeks finally I’m gonna get a refund was not able to repair it. It’s been a nightmare dealing with LG. Otherwise I have several LG products and have never had any trouble now I know if I have Trouble good luck
Hello, Jerry. Thank you for sharing your experience with your LG WM5800HVA Washer. We appreciate you taking the time to post your review and sharing your thoughts regarding the recent service and refund process. It is wonderful to know that your other LG home appliances have performed reliably for you over time, and we remain dedicated to delivering dependable quality across all our products. We value your feedback and want to make sure you feel fully supported moving forward. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James