Customer reviews for LG 5.0 cu. ft. Ultra Large Capacity Front Load Washer with TurboWash forMember photos
Verified Purchase
Good set to replace previous 17-year-old LGs
Bought the washer/dryer set. I'm happy with my purchase. It came with the wi-fi function - seems gimmicky but it does work (though I'd never run either machine when I'm not home so don't really need the ability to remote start).
Thank you so much for the review, Black Sheep! We're delighted to hear you're happy with your new WM5800HVA washer and dryer set. We completely understand what you mean about the Wi-Fi feature—it can definitely feel a bit futuristic at first! Even if remote start isn't something you plan to use while you're away, many customers enjoy keeping the washer connected to receive cycle-complete notifications, maintenance reminders, and helpful updates through the ThinQ® app. It's a convenient way to know exactly when your laundry is ready without having to check on it. If you ever have any questions or need assistance, our LG CareQ team is here to help at 1-888-542-2623, or via WhatsApp, Live Chat, or email through our support page: https://www.lg.com/ca_en/support/contact-us/. Thank you again for choosing LG, and happy washing!
Verified Purchase
Great washer
Love the front load LG washer and dryer We had another set of LG front loaders for 24 years. We moved and I decided to try a different brand of top load machines. Was not a fan after 4 years I decided to go back to LG front load and was definitely the best decision. This washer is fast and efficient. Quiet, has more than enough choices for different load types and uses less water. Love it!
Thank you for sharing such a wonderful review of your LG washer and dryer experience! We’re absolutely delighted to hear that you’ve come back to LG front-load and are enjoying it even more than before. It’s especially meaningful to know you trusted LG for so many years and chose to return to us after your experience with another brand. We’re thrilled that you’re enjoying the fast and efficient performance, quiet operation, versatile wash options, and water-saving benefits. Feedback like yours truly reflects the kind of reliable and thoughtful design we aim to deliver for our customers’ everyday lives. Thank you for choosing LG and for being part of the LG family — we truly appreciate your continued trust and support. If you ever need assistance, please feel free to contact our support team at 1-888-542-2623 or https://www.lg.com/ca_en/support/contact-us/
Huge upgrade from my previous washer!
I LOVE this washer. It is a huge upgrade from my previous front load washer. Honestly, not even comparable. Pros: 1. The app is phenomenal. The user experience is genuinely good. It is intuitive and enjoyable to use. I love the sounds, colors, and how customizable everything is. It makes laundry feel easy instead of annoying. 2. Soap dispenser is excellent. Very straightforward to load detergent and things like laundry sanitizer. No mess, no guessing. 3. No soap residue. This is the biggest win for me. My previous washer often left residue, even though I measured detergent carefully every time. I almost always had to run a second wash. With this LG, I have not had that issue at all. The TurboWash option is a big bonus. 4. Clothes always come out clean. No fabric softener and no scent boosters because I have sensitive skin, and they still smell fresh. That alone tells me this washer is doing its job right. 5. Spin cycle is strong. Clothes come out well spun and not soaking wet. That alone makes a difference. I also love the Fresh Care option since I am not always there right when the cycle ends. 6. Drain pump design is much better. Easy to clean and secure. No leaks and no stress. 7. Quiet and stable. No excessive shaking, vibration, or noise. It just runs. Cons: 1. Drum light is inconvenient. I have to go through multiple steps using the digital dial. The light turns off quickly, and then I have to repeat everything again. A simple one-step option would be better. 2. Too dependent on the app. The app is great, but I do not always want to use my phone. I wish there were more direct buttons on the machine itself. The digital dial works, but it is not as quick and takes more steps than it should without the app. Overall: This washer fixed the biggest issues I had before, especially residue, cleaning performance, and water extraction. It is reliable, easy to use, and it just works. A couple of small usability improvements would make it perfect, but overall performance has been excellent.
Hi, Rossette! We’re excited to hear how much your LG Washer has elevated your laundry routine. It’s great knowing the powerful cleaning, smooth spin cycle, intuitive app experience, and thoughtful features like Fresh Care and the improved drain pump are making such a difference day‑to‑day. We appreciate your notes on the drum light and controls too—feedback like this helps us keep improving. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Well engineered washing machine
[This review was collected as part of a promotion.] I have been using my LG front load washing machine for several weeks now, and I'm very happy with its performance. It has a lot of cycles to choose from, and the ones I've tried so far are generally shorter than on my former washer but clean just as well. I'm able to fine tune each load on the washer settings to adjust for the amount of soiling and the spin speed. The machine seems able to handle loads more easily then my prior washer without struggling (but I also try to limit the loads to about half full). I am very happy with my new LG washer and highly recommend it.
Hello there! Love hearing how well your new washer is performing for you. Shorter cycles, strong cleaning, and the ability to fine tune each load is exactly the kind of experience we aim for. If you ever need anything in the future, @LGUSSupport is always here to help. #LifesGood ❤️ ^Rich
Great overall
ces in the review. "I am a family of an LG employee and I received this product for free in exchange for my honest review. All opinions expressed in this post are personal and should not be attributed to LG." I like the many options of cycles and settings, that you can also adjust the water temperature , I also like how fast my laundry it's done, is noiseless and efficient
Hello, Carmen. Thank you for sharing your thoughts about your LG Washer. We’re so glad to hear that the variety of cycles, customizable settings, and quiet, efficient performance are making laundry day easier and faster for you. It’s great to know the washer is delivering the flexibility and speed you were looking for—we truly appreciate your feedback! ^James
Love it!!!
[This review was collected as part of a promotion.] I am a family member of an LG employee and I received this product for free in exchange for my honest review. All opinions expressed in this post are personal and should not be attributed to LG. I recently got this LG washer and dryer matching set, and I'm seriously impressed. The capacity is huge — I can easily wash a king-size thick blanket with room to spare. We have two toddlers at home so we need to change bed sheet often, this is so helpful since now we can wash all the beddings at once!! The machines are also super quiet, even during high spin cycles. I was honestly surprised the first time I ran it — I had to check if it was even on. It also has all these new smart features, like wrinkle-free drying etc. Excited to explore the rest of the features. Overall, I'm really happy with this set — powerful, efficient, and beautiful. Definitely worth it if you want something that makes laundry a little more fun.
Hey there. We're so happy to hear your new LG washer and dryer are exceeding your expectations! Managing laundry for a busy household is no small task, and it sounds like your washer and dryer are up to the challenge. The cycles being so quiet and the Built-in intelligence do make a difference. For more feedback or questions, private message us on social media @LGUSSupport. Thank you for choosing LG to make laundry day feel a little more effortless. ^David
Quiet, Powerful, and Easy to Use
I am a family member of an LG employee and I received this product for free in exchange for my honest review. All opinions expressed in this post are personal and should not be attributed to LG. This LG washer has excellent capacity and easily handles large loads and bulky items. The variety of wash cycles makes it simple to care for everything from delicates to heavy-duty loads. Cleaning performance is outstanding, with clothes coming out fresh and well-rinsed every time. The smart technology adjusts settings automatically for efficient washing, and the washer operates very quietly—even during high-speed spins. Overall, it’s a reliable, high-performing washer that delivers convenience, efficiency, and great results.
Hi there! We’re so glad to hear how much you’re enjoying your LG washer — from its excellent capacity and variety of wash cycles to the outstanding cleaning performance and quiet operation. It’s wonderful to know the smart technology is making your laundry more efficient and convenient! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Cleans well, questionable build quality
The washer cleans very well overall. The worrying thing is that it is slightly unstable and bounces and moves around little during cycles. (I am not overloading it). The drum is also slightly loose compared to all other display units I've seen in store which seem to be quite rigid, although I haven't seen this specific model that I purchased to be able to compare my unit to. I have not tried any AI or smart features like connect to it through an app so I can't give any feedback in that regard.
Hello, Jay. Thank you for sharing your experience with your LG Washer. The way you described the movement during cycles and the looser‑than‑expected drum gives a clear picture of what you’re noticing, and it’s helpful that you compared it to display units as well. Your note about the cleaning performance and unused smart features rounds out the feedback nicely. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this stability and drum‑movement issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on installation, leveling, and vibration behavior: https://www.lg.com/us/support/help-library/lg-washing-machine-troubleshooting-washer-vibration-issues--20152349186279 ^James
Spin cycle needs to be longer
The washer washes. The spin cycle leaves clothes wet. I always have to do an additional spin cycle only. I have tried all the washes, big loads, small loads, towels, pants etc. Doesn't matter. The spin cycle needs to be LONGER!!! Also the yellow light inside washer makes all the clothes look dingy and dirty. Why you would choose a yellowish like is a questionable choice.
We appreciate your detailed feedback regarding the spin performance, and we understand how inconvenient it can be when clothes come out wetter than expected and require an additional spin cycle. We also appreciate your comments about the interior lighting, as we understand how it can affect the appearance of the load during operation. For the spin concern, results can sometimes be influenced by load balance, fabric type, and cycle selection. We’d be happy to help review your setup to ensure you’re getting the best possible performance from your washer. If you’d like further assistance, our LG CareQ team is always happy to help at 1-888-542-2623, or via WhatsApp, live chat, or email at https://www.lg.com/ca_en/support/contact-us/. Please reference CNN260617061892 so we can assist you further. Thank you again for sharing your feedback—we truly appreciate you taking the time to let us know about your experience.
Awful service. Run.
LG is crap. I only had this washer two weeks before the door started pouring water out. I’ve been waiting two months for LG to fix it and I’m still waiting for the repair facility to show up.
Hi, DK. We appreciate you sharing your experience with your LG WM5800HVA Washer, and we understand how much it affects your home when water comes from the door area and you’ve been waiting for a service visit. We want you to feel supported with both performance and next‑step options, and your feedback helps us see what’s been happening on your end. When water appears at the door, confirming that the gasket is clean, the drain pump filter is clear, and the washer is level can help reduce leaking while a technician evaluates the door seal and internal drainage. You can also review additional guidance on leak sources here: https://www.lg.com/us/support/help-library/lg-refrigerator-troubleshooting-a-leaking-refrigerator--20152715569705 If you’d like us to review your case details or assist with next steps, feel free to reach out to lgdigitalcare@lg.sprinklrsupport.com. ^James