We're sorry to hear that you feel this way about our new Smooth Tear perforation. We can assure you that a lot of thought goes into the design of our toilet paper, and our Smooth Tear is designed to provide improved dispensing while leaving behind a clean edge. We'd also like to mention that we haven't made any recent changes to the width of our Mega rolls. We'll be sure to share your comments with our team, and we'd also be happy to learn more about your experience. When you're able, please give us a call at (800) 777-1410.

Your loyalty to Charmin over the years really means the world to us. We're sorry to hear that you're having this experience, since our Ultra Soft does go through strict quality checks to ensure that it tears easily. We'll be sure to share your thoughts, and you may find that Charming Ultra Soft better fits your needs.