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Customer reviews for Charmin Ultra Soft 2-Ply Toilet Paper 32 rolls, 215 sheets/roll for
Charmin Ultra Soft 2-Ply Toilet Paper 32 rolls, 215 sheets/roll
4.5 out of 5 stars
stars
6,819 ratings5,064 reviews
  1. 5 stars78% (5,322)
  2. 4 stars11% (741)
  3. 3 stars4% (244)
  4. 2 stars3% (172)
  5. 1 star5% (340)

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Showing 221-230 of 5,064 reviews
Nov 8, 2025
Rhonda
5 out of 5 stars review

Verified Purchase

Charmain soft

It's a great product.

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Jun 14, 2026
Marlene
1 out of 5 stars review

BUGS ON 16 OF 32 ROLLS

BUGS WERE ON 16 OF THE 32 ROLLS. IT WAS DISGUSTING. If there was a ZERO I would have given it a zero.

Helpful?2BH81YGS37UD17836403363
reply from Charmin

Marlene, thank you for taking the time to share this, and I’m truly sorry to hear about your experience. Finding bugs on 16 of your 32 Charmin rolls is absolutely unacceptable and understandably upsetting. Your toilet paper should arrive clean, safe, and ready to use, and we appreciate you bringing this to our attention.<br /><br />We’d really like to learn more about your package and help make this right. Please reach out to our Charmin team at 1‑800‑777‑1410, where they can gather details and assist you further.

Jan 31, 2026
rebeccab1908_6046
5 out of 5 stars review

Only Brand of Toilet Tissue We Use

I’ve used Charmin for years because they have some of the softest products and the same applies to this. I’ve tried other brands that are cheaper but they’re hard, thin, and uncomfortable to use. But not Charmin! This brand is soft, thick, and you’ll be glad you bought it. Sometimes they have a sale but it’s worth the price, especially if you want the soft, thick and lasting toilet tissue.

Review from influenster.com
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Feb 28, 2026
Joseph3659
2 out of 5 stars review

Not like it used to be.

I've been buying Charmin for as long as I can remember and I must say that the quality and amount of "MEGA" rolls has declined considerably. I also don't care for the new easy tear feature for I find it wastes more and it has lost its' strength as well. I'm no longer going to purchase your product. Good luck in the future.

Review from charmin.com
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Dec 3, 2025
che1
3 out of 5 stars review

Disappointed in the easy tear.

A purchase was made of the easy tear ultra soft. So far out of the 32- pack mega roll package only three rolls have lived up to the easy tear. We only have two people in the same household. This number was on the packaging assuming it might be the lot # 21101507. We do love the Charmin Product but will not buy the easy tear again.

Review from charmin.com
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reply from Customer Care

Thank you for sharing your experience with the easy-tear option — we’re really sorry it hasn’t worked as expected. We always want our products to perform consistently, and we appreciate you bringing this to our attention. We’d like to learn more and help make this right. Please feel free to reach out to us at 1-800-777-1410 so our team can assist you directly. Thank you again for letting us know.

Jan 26, 2026
yvonnes161_8145
3 out of 5 stars review

Soft and durable, but my household is divided on h

Soft on your bum and durable for the business that it needs to do. Half of my family loves this the other half doesn’t because they say that when they go to the bathroom, this toilet paper leaves behind little cotton trails when they do number two. Personally, I haven’t noticed it, but I do live in a divided house when it comes to this toilet paper. In my opinion, it is soft durable and serves the purpose, but sharing the experience that my household has had.

Review from influenster.com
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reply from Customer Care

Hi there, thanks for sharing such a thoughtful and honest review. We’re glad to hear that many in your household find the Ultra Soft toilet paper to be soft, durable, and effective. That said, we understand the concern about the lint or “cotton trails” some family members have noticed — feedback like this is really helpful for us to better understand different experiences. We’re sorry for any frustration this may have caused, and we’d appreciate the chance to learn more and help. Please feel free to reach out to Charmin Consumer Care at 1-800-777-1410, where our team will be happy to assist and address your concerns.

Dec 10, 2025
alik126_4590
4 out of 5 stars review

Soft and Strong

Charmin ultra soft is always a quality product and consistently one of the softest toilet papers there is. With that being said depending on where you are purchasing it from it is often the most expensive as well. If you’re looking for one that is still soft but strong and don’t mind the higher price tag I would recommend Charmin.

Review from influenster.com
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Jan 7, 2026
gracey66_6526
5 out of 5 stars review

Soft skin everywhere

I love the soft feel on my bottom. The texture of this toilet paper really cleans well while ensuring there is no chaffing or dry skin, the softness keeps my skin feeling soft and luxurious. There is so much paper on each roll that I usually buy the pack of 6 mega rolls and it lasts me two months in my household.

Review from influenster.com
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Feb 5, 2026
Juju
2 out of 5 stars review

Marketing ploy I'm not buying

The paper iself is wonderful Charmin. The tear has quality control issues. When it works it works. When it doesn't it doesn't. There are stretches in every roll that won't tear because the paper isn't scored. More frequent stretches in every row that have weak scoring, causing waste due to poor tearing. If my business was toilet paper I'd make sure any great innovation was actually consistently great before I retooled and spent marketing dollars. I have never in my life considered leaving a toilet paper review until this product rolled out.

Review from charmin.com
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reply from Customer Care

Hi there, thank you for reaching out and for taking the time to share such detailed feedback with us. We’re sorry to hear about the tearing and scoring issues you’ve experienced — that’s certainly frustrating, especially when you otherwise like the paper itself. We understand how inconsistent performance can lead to waste, and that’s not the experience we want with Charmin. Your comments are important to us, and we’d really appreciate the opportunity to learn more and share this directly with our Product Quality team. Please give us a call at 1-800-777-1410, Monday–Friday, 9:00 AM–6:00 PM EST, so we can better understand what you’re seeing and see how we can help. Thank you again for taking the time to let us know — we truly value your feedback.

Mar 5, 2026
Grams
4 out of 5 stars review

Verified Purchase

Ok

Prefer Members Mark

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