Thank you for sharing this with us. We're so sorry to learn that you have not received your order of Cat Chow Complete Dry Cat Food. This is not the kind of experience we want you to have, and certainly not something we'd expect. We suggest reaching out to Sam's Club support team directly, as they are in the best position to assist you. For any other questions, don't hesitate to contact us by following this link: https://www.purina.com/contact-us. - The Cat Chow Team