Thank you for sharing your feedback, and we&#39;re sorry to hear about your experience.<br /><br />The DELTA 3 Classic is designed to provide up to 1,800W of continuous AC output (with higher surge capability for startup loads) under normal operating conditions. If your unit is only delivering around 500W of AC output, that is not the expected performance and may indicate a configuration issue or another factor affecting operation.<br /><br />We&#39;d like to help investigate this further. Please reach out to us at support&#64;ecoflow.com or call us at &#43;1 (800) 368-8604, Monday to Friday, 9 a.m. to 7 p.m. (EST). We&#39;re here to help and will do our best to resolve your issue quickly.<br /><br />We appreciate your feedback and look forward to assisting you.

We&#39;re sorry for the inconvenience you&#39;ve experienced. Please reach out to us at support&#64;ecoflow.com or call us at &#43;1 (800) 368-8604, Monday to Friday, 9 a.m. to 7 p.m. (EST). We&#39;re here to help and will do our best to resolve your issue quickly.

Thank you for reaching out, and I&#39;m sorry to hear that your orders have been canceled by Sam&#39;s Club.​<br />May I ask if you have already contacted Sam&#39;s Club directly to inquire about the reason for the cancellations? Since the orders were placed through their platform, they may be able to provide more specific information regarding the cancellation and any steps needed to complete your purchase.​<br />Alternatively, if you would still like to purchase an EcoFlow product, you may place your order directly through the official EcoFlow website:​<br />• For customers in the United States: us.ecoflow.com​<br />• For customers in Canada: ca.ecoflow.com​<br />Please let us know if you have any questions or if there is anything else we can assist you with.

Thank you for sharing your feedback. We sincerely apologize for the inconvenience you&#39;ve experienced.<br /><br />We&#39;re sorry to hear that your order has not been delivered to your home as expected. Since this purchase was made through Sam&#39;s Club, we recommend contacting their customer service team for the most up-to-date information regarding your order status, delivery, or any fulfillment issues, as they handle the order and shipping process.<br /><br />If you need any assistance from the EcoFlow side, please don&#39;t hesitate to reach out to us at support&#64;ecoflow.com or call us at &#43;1 (800) 368-8604, Monday through Friday, from 9:00 a.m. to 7:00 p.m. (EST). We&#39;ll be happy to assist you in any way we can.<br /><br />Thank you for your patience and understanding.

Thank you for taking the time to share your feedback.​<br />Yes, that&#39;s correct. The EcoFlow DELTA 3 Classic and the Magnetic Charging Power Bank may be delivered separately due to the shipping and fulfillment process. As a result, customers may receive their order in two separate shipments with different delivery dates.​<br />We truly appreciate you taking the time to share this information, as it helps clarify the shipping process for other customers. Thank you for your support and for choosing EcoFlow.

Thank you for sharing your feedback. We&#39;re sincerely sorry to hear that both of your orders were canceled after several days. We understand how frustrating and disappointing that experience must have been.<br /><br />Order cancellations can occur for reasons such as inventory availability, payment verification, or other order processing issues. We apologize for the inconvenience this has caused.<br /><br />If you have any questions regarding your order or need further assistance, we recommend contacting Sam&#39;s Club Customer Service directly, as they can provide the specific reason for the cancellation and help you with available options.<br /><br />You can also to reach EcoFlow Customer Support for further concerns or questions at:<br /><br />Email: support&#64;ecoflow.com<br />Phone: &#43;1 (800) 368-8604<br />Hours: Monday–Friday, 9:00 AM–7:00 PM (EST)<br /><br />If you have any further concerns or questions, please don&#39;t hesitate to contact us. Our support team will be happy to assist you.

Dear Customer,<br /><br />We are sorry for the inconvenience caused; the power bank is shipped separately. If you have further questions or concerns, please reach out to service&#64;ecoflow.com. Thank you for your understanding and patience.

We&#39;re sorry for the inconvenience you&#39;ve experienced. Please reach out to us at support&#64;ecoflow.com or call us at &#43;1 (800) 368-8604, Monday to Friday, 9 a.m. to 7 p.m. (EST). We&#39;re here to help and will do our best to resolve your issue quickly.<br /><br />Thank you for your patience and understanding.

We&#39;re sorry for the inconvenience you&#39;ve experienced. Please reach out to us at support&#64;ecoflow.com or call us at &#43;1 (800) 368-8604, Monday to Friday, 9 a.m. to 7 p.m. (EST). We&#39;re here to help and will do our best to resolve your issue quickly.<br /><br />To better assist you, please email us at support&#64;ecoflow.com or call us at &#43;1 (800) 368-8604, Monday to Friday, 9 a.m. – 7 p.m. (EST).