Thank you for sharing your feedback, and we're sorry to hear about your experience. The DELTA 3 Classic is designed to provide up to 1,800W of continuous AC output (with higher surge capability for startup loads) under normal operating conditions. If your unit is only delivering around 500W of AC output, that is not the expected performance and may indicate a configuration issue or another factor affecting operation. We'd like to help investigate this further. Please reach out to us at support@ecoflow.com or call us at +1 (800) 368-8604, Monday to Friday, 9 a.m. to 7 p.m. (EST). We're here to help and will do our best to resolve your issue quickly. We appreciate your feedback and look forward to assisting you.

Hi Denice, We’re sorry to hear that you did not receive the magnetic power bank included with your purchase. We understand how disappointing this can be, especially after seeing similar experiences from other customers. We’d like to look into this for you and help make things right. Please reach out to our support team with your order details so we can review your purchase and assist you further.  Phone: +1 (800) 368-8604  Hours: Monday–Friday, 9:00 AM–7:00 PM EST  Email: support@ecoflow.com We appreciate your patience and look forward to assisting you.

Thank you for taking the time to share your experience with the EcoFlow Delta 3 Classic + Magnetic Charging Power Bank. We're delighted to hear that the unit performed exactly as expected and provided reliable backup power during your recent outage. It's especially great to know that you found it super quiet and that the capacity met your needs for powering devices around your home. We appreciate your feedback regarding the pricing as well. Most importantly, we're pleased that the product delivered the performance and peace of mind you were looking for. Thank you for choosing EcoFlow and for purchasing multiple units. We truly value your support and are glad to hear that you are happy with your purchase.

We're very sorry to hear that your order arrived without the included magnetic charging power bank and that the replacement process caused you to miss using the unit for your camping trip. We understand how frustrating and disappointing this experience must have been. We sincerely apologize for the fulfillment issue. Your feedback regarding the missing accessory and the replacement process is important to us, and we'll share it with the appropriate team for review to help improve the ordering and fulfillment experience. If you still need assistance with your order, please contact our support team at support@ecoflow.com or call +1 (800) 368-8604, Monday through Friday, 9:00 a.m. to 7:00 p.m. EST. We'll be happy to review your case and assist you further. Thank you for taking the time to share your experience and feedback.

We're sorry for the inconvenience you've experienced. Please reach out to us at support@ecoflow.com or call us at +1 (800) 368-8604, Monday to Friday, 9 a.m. to 7 p.m. (EST). We're here to help and will do our best to resolve your issue quickly.

We're sorry for the inconvenience you've experienced. Please reach out to us at support@ecoflow.com or call us at +1 (800) 368-8604, Monday to Friday, 9 a.m. to 7 p.m. (EST). We're here to help and will do our best to resolve your issue quickly.

Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience and disappointment regarding your order. We're sorry to hear that you did not receive the included EcoFlow Magnetic Charging Power Bank with your DELTA 3 Classic. In some cases, the DELTA 3 Classic and the promotional power bank are shipped separately as part of the fulfillment process, which means they may arrive in different shipments and on different delivery dates. If you need any further assistance, please don't hesitate to contact us at support@ecoflow.com or call +1 (800) 368-8604, Monday through Friday, from 9:00 a.m. to 7:00 p.m. (EST). We'll be happy to assist you in any way we can. Thank you for your patience and for bringing this matter to our attention.

Thank you for reaching out, and I'm sorry to hear that your orders have been canceled by Sam's Club. May I ask if you have already contacted Sam's Club directly to inquire about the reason for the cancellations? Since the orders were placed through their platform, they may be able to provide more specific information regarding the cancellation and any steps needed to complete your purchase. Alternatively, if you would still like to purchase an EcoFlow product, you may place your order directly through the official EcoFlow website: • For customers in the United States: us.ecoflow.com • For customers in Canada: ca.ecoflow.com Please let us know if you have any questions or if there is anything else we can assist you with.