Hello Candice,<br />Thank you for taking the time to leave a review.<br />We&#39;re genuinely sorry to hear that your SLUSHi is not working as it should. Please reach out to our team by phone at 1-800-365-0135; we&#39;d gladly look into this for you.<br />Kind regards,<br />Ninja Kitchen

Hello Andrew, <br />Thank you for taking the time to leave a review.<br />We&#39;re truly sorry to hear about your experience with your SLUSHi. We’d like to make sure it’s working as it should, so please give our team a call at 1-800-365-0135; we&#39;d be happy to help with this and help ensure you&#39;re getting the most from your product. <br />Kind regards, <br />Ninja Kitchen