Hi Adrienne,<br /><br />Thank you for your review of the Ninja SLUSHi Professional Frozen Drink Maker. We’re sorry to hear it did not work as expected. This is not the experience we want for you.<br /><br />Please reach out to our Ninja Customer Care team at 1-866-826-6941. They can walk you through troubleshooting steps and explore replacement options if needed.<br /><br />Kind regards,<br />Ninja Kitchen

Hola,<br /><br />Gracias por compartir tus comentarios.<br /><br />Lamentamos sinceramente saber que tu experiencia con el Ninja Slushi no ha sido ideal debido al tiempo que toma preparar tus bebidas congeladas y un problema de fuga en tu unidad. Ten en cuenta que la preparación de las bebidas puede tardar entre 15 y 60 minutos, dependiendo de los ingredientes, el volumen y la temperatura inicial. Para determinar las opciones que podemos ofrecerte respecto al problema de fuga en tu unidad, te recomendamos que nos contactes al 1-800-365-0135, y estaremos encantados de ayudarte.<br /><br />Saludos cordiales,<br />Ninja Kitchen

Hi Bobby, <br /><br />Thank you for taking the time to share your experience. <br /><br />We’re so sorry to hear that your Ninja SLUSHI is not working. Your experience is really important to us, and we’d love the opportunity to take a closer look and help resolve this for you. Please don’t hesitate to reach out to our customer care team at 1-800-365-0135 so we can troubleshoot together and explore the best solution. Your feedback is very important to us, and we truly appreciate you bringing this to our attention. <br /><br />Kind regards, <br />Ninja Kitchen