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Customer reviews for Shark Navigator Robot Vacuum and Self-Empty Base, Bagless, SmartPath Navigation for
Shark Navigator Robot Vacuum and Self-Empty Base, Bagless, SmartPath Navigation
4.6 out of 5 stars
stars
64 ratings64 reviews
  1. 5 stars78% (50)
  2. 4 stars14% (9)
  3. 3 stars3% (2)
  4. 2 stars0% (0)
  5. 1 star5% (3)
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Showing 11-20 of 64 reviews
Aug 6, 2026
Jenifert
5 out of 5 stars
5 out of 5 stars review

Very good

[This review was collected as part of a promotion.] It's working very well so far; I like it. This has bien the best

Review from sharkninja.com
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Apr 13, 2026
Sharkbait2
5 out of 5 stars
5 out of 5 stars review

Sharkbait

1 received this Shark just three weeks ago. It's better than the Shark we had from 2019. This one is the best, it knows my house better than the other one. For the price, you can't beat it.

Review from sharkninja.com
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Jul 10, 2026
C Perdew
5 out of 5 stars
5 out of 5 stars review

Robot vacuum

I love my new vacuum. It is very efficient and picks up more than my old robot . This a great product.

Review from sharkninja.com
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Jul 21, 2026
Newtoy
5 out of 5 stars
5 out of 5 stars review

Great idea

The only thing I don’t like is that I wish it had two brushes instead of one. Otherwise I love it.

Review from sharkninja.com
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May 4, 2026
Dancelady
1 out of 5 stars
1 out of 5 stars review

Dense carpet consider another model

Does not work on dense carpeting. Have tried it on max 2 days in a row and still needed to vacuum with my Shark upright. Very disappointed

Review from sharkninja.com
Helpful?3HH4LYNKKS6117772853964
reply from SharkNinja

Hi there, Thank you for taking the time to share this feedback with us. We understand how disappointing it is that your Shark Navigator Robot hasn’t been able to keep up with dense carpeting, even when used on the max setting, and that you still needed to rely on your upright vacuum. If you’d like us to take a closer look or explore possible options, please feel free to reach out to us through the link below so we can assist you further. https://support.sharkninja.com/contact-us Kind regards, Shark Home

Mar 4, 2026
Not great
3 out of 5 stars
3 out of 5 stars review

It’s not as good as my original Shark. They said it could not be fixed. Could it have used a new battery? The new keeps getting lost in the house.

Review from sharkninja.com
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reply from SharkNinja

Hi there, Thank you for taking the time to share this feedback with us. We’re really sorry to hear your new Shark Navigator Robot isn’t performing as well as your original one and that it’s been getting lost in your home. We understand how frustrating that must be, especially when you’re unsure whether the original issue might have been something as simple as a new battery. Please click the link below to try our self‑troubleshooting steps. If the issue isn’t resolved, you’ll be directed to our customer service team, where we can take a closer look and assist you further. https://support.sharkninja.com/en-CA/article/RV2100-RV2100S-RV2100AE-Series-Shark-Navigator-Robot-Troubleshooting-Guide-ca Kind regards, Shark Clean

Mar 2, 2026
Vic23
5 out of 5 stars
5 out of 5 stars review

Great vacuum.

Bought this 2 weeks ago and am very pleased with the set up and cleaning. Would recommend to anyone.

Review from sharkninja.com
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Mar 24, 2026
amwa
5 out of 5 stars
5 out of 5 stars review

cleans great

This is our 2nd Shark Robot, cleans great and we are pleased with the speed of the unit.

Review from sharkninja.com
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May 6, 2025
brentn1_4898
5 out of 5 stars
5 out of 5 stars review

Effective, and set it and forget it!

[This review was collected as part of a promotion.] This is not my first Shark Robot Vacuum, and probably won’t be my last, because they work well, rarely get hung up, and are easy to schedule, so cleaning up isn’t a hassle. And the Navigator Robot Vacuum lives up to all my expectations. The vacuum comes well packaged and safe, double boxed and in perfect condition, film covering sensitive areas to make sure nothing is scuffed or damaged. The directions for getting it up and running are large and clear, and it is mostly intuitive. I experienced the most hassle when connecting to the app (which o already had), but I think it was a problem with my wifi. Other than that, you pretty much just plug in the base, connect the spinning edge cleaner (mine came with 2, a backup, which is fantastic), place the vacuum on the base. It immediately began to charge, so I gave it a bit before setting it on its way. Functionally, I really like this base better than my older model. The robot self empties, of course, and you will have to occasionally dump it out. Because the base has a sleek, smooth front, to empty it, there is a large, easy to push button on the back right. It’s simple to find with your fingers (as you won’t be able to see it easily), and after pressing, the right side disconnects so you can take it to the trash. I really like this feature. Another feature I like is that the base has a way to wind up the cord inset into the back, so you no longer have to worry about excess cord, which is perfect for me as my Robot sits almost directly under an outlet. Most importantly though, how well does it work? Outstandingly! I have it on a tile floor, and a thin carpet, and it handles both like a champ. It keeps my dust and dirt under control, and I don’t have to fret over it. True to its name, it navigates the space well, even when encountering unexpected cords and furniture. My Shark is in my photo studio, and I’m constantly moving and replacing equipment, tables and chairs. Seldom do I find that my Robot has lost its way. The app is fairly intuitive to use, and you can schedule your Robot to do its job on a consistent basis, then forget it (until it’s time to dump the waste). I use it weekly, as my space isn’t constantly used, but I do have sandstone walls the weep dust consistently. I am a very happy Shark user for years, and the Navigator Robot Vacuum is worthy of the name. I have a lot of Sharp products, from vacuums to kitchen and bathroom gear, and all have lived up to my high standards. I will and have recommended them, and will continue to do so.

Review from sharkninja.com
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May 3, 2025
jilla57_9336
4 out of 5 stars
4 out of 5 stars review

Great, but slow vacuum

[This review was collected as part of a promotion.] I had trouble setting up and connecting to my wifi network, but I think this was user error. The Shark Robot vacuum goes slow cleaning each room, I could definitely go faster with my regular vacuum and get into the smaller places the robot vacuum couldn’t. It’ll be nice to use when we bring our newborn hole from the hospital and have no energy. Goes from hardwood to carpet and back with ease. I probably wouldn’t use it if I wasn’t home just because I have a dog. But if the dog was away from the house with me, I might set it then.

Review from sharkninja.com
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