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Customer reviews for Shark Navigator Robot Vacuum and Self-Empty Base, Bagless, SmartPath Navigation for
Shark Navigator Robot Vacuum and Self-Empty Base, Bagless, SmartPath Navigation
4.5 out of 5 stars
stars
85 ratings85 reviews
  1. 5 stars76% (65)
  2. 4 stars13% (11)
  3. 3 stars2% (2)
  4. 2 stars1% (1)
  5. 1 star7% (6)

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Showing 1-10 of 85 reviews
Sep 2, 2026
Reviewer name: DentShark
5 out of 5 stars
5 out of 5 stars review

Fantastic Upgrade

I received my Shark Navigator a week ago in replacement for another model that crapped out within a year, so this was a warranty replacement/upgrade. My Navigator is actually different - it doesn't have the auto-emptying feature - but that's no big deal. Including the initial mapping run, this Shark Navigator has run flawlessly. And the cleaning/suction is great: We have a dog, and every morning the dust collector is full. So far I am completely satisfied.

Review from sharkninja.com
Helpful?3HH4LYNKKS6117772853964
Aug 11, 2026
Reviewer name: Lisa_Texas
5 out of 5 stars
5 out of 5 stars review

So many improvements over the older models.

Had to get a new one as my last one died after years of use. Like this one so so much better. Quieter - I can have it clean a room & go to sleep without it keeping me awake. Can go under my furniture. More thorough. I heard it but couldn't find it and then it came out from behind my sofa & scared me. Didn't expect that at all. Goes under my dressers & consoles. My last one couldn't do that since it had this little radar thing on the top and it always stopped it from going under my sofa, chair or consoles. This one is so much quicker. Wish I could name rooms with my own labels & not use their pre-existing labels. Don't have a playroom but that's the only option for my extra room. I have mostly ceramic wood tile but it does the matrix clean - which is back & forth in all directions. It's not an option. It just does it. Great upgrade. So much faster also. What took my last one 20 minutes to clean in the the clean mode, this navigator takes 20 minutes with matrix clean. The suction is amazing for such a little guy.

Review from sharkninja.com
Helpful?3HH4LYNKKS6117772853964
Aug 26, 2026
Reviewer name: Mike79
5 out of 5 stars
5 out of 5 stars review

Go shark good one here

This is so great. Maps area really well and have had no issues with tangling of anything seems to stay the course and never gets lost. Just wish the obstacle avoidance could be a bit better it seems to recognize them but still tends to push them out of the way. Overall Willis be nice to have in that mopped but this one is doing a fantastic job. Go Shark. The suction at this point seems to be satisfactory and in an area rug it seems to be doing a great job. Seems to be really good with having pets as well.

Review from sharkninja.com
Helpful?3HH4LYNKKS6117772853964
Sep 16, 2026
Reviewer name: Mesygirl
5 out of 5 stars
5 out of 5 stars review

Loving it

[This review was collected as part of a promotion.] Loving the Navigator so far! Communicates well if something is caught in its wheel. Love having constantly cleaned home.

Review from sharkninja.com
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Sep 12, 2026
Reviewer name: Sheila 41
5 out of 5 stars
5 out of 5 stars review

Great Job

I love it. Does a great job works on my hardwood floor on my tile floors in my rugs couldn't ask for anything better. I really appreciate sorry for what they have done for me. Thank you.

Review from sharkninja.com
Helpful?3HH4LYNKKS6117772853964
Sep 16, 2026
Reviewer name: Ritafaye
5 out of 5 stars
5 out of 5 stars review

I bought myself one of these about a month ago. I had an older model, but this one is so much better. I liked it so much I got my daughter one for her house also!!!

Review from sharkninja.com
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Sep 21, 2026
Reviewer name: Willterr
5 out of 5 stars
5 out of 5 stars review

Nice quiet decent robot vacuum

Had it a week so far and seems to be working well. Cleans up carpet and bare floor decent. Like the way it maps and runs in rows instead of just rambling around.

Review from sharkninja.com
Helpful?3HH4LYNKKS6117772853964
Jul 10, 2026
Reviewer name: CaryE
4 out of 5 stars
4 out of 5 stars review

Great Robot Vacuum

I bought this Shark Navigator Robet Vaccuum a month ago and I could not be happier. My little helper to keep the downstairs cleaned with the vinyl floors. I am thinking about getting on for the upstairs, yet it may fall down the stairs. Overall, less dirt, less dust, and it vacuums perfectly where I need it the most. And the plus is the emptying of the dirt it has collected. No need to make a fuss over emptying the vacuum, cleaning it, and placing it back on the charger. I love the navigation it provides throughout the home. It ensures every nook and cranny is cleaned.

Review from sharkninja.com
Helpful?3HH4LYNKKS6117772853964
Sep 27, 2026
Reviewer name: Doroty Allen
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Can’t use navigation

Unless you want to set up another network it won’t work with 5 g

Review from sharkninja.com
Helpful?3HH4LYNKKS6117772853964
reply from Sharkninja

Hi Doroty, We appreciate your feedback. That’s definitely frustrating, and we can see how requiring a separate network could be inconvenient depending on your home setup. For clarification, the Navigator Robot Vacuum works with typical home Wi‑Fi networks that support both 2.4 GHz and 5 GHz bands. However, the robot itself can only connect to a 2.4 GHz network, and your phone should also be connected to the 2.4 GHz network during setup. Shark robot vacuums are not able to connect directly to 5 GHz networks. For more information and setup guidance, please visit: https://support.sharkninja.com/en-CA/article/RV2100-RV2100S-RV2100AE-Series-Shark-Navigator-Robot-Vacuum-Self-Empty-Base-FAQs If you're having trouble connecting the robot even on a 2.4 GHz network, please reach out to us and we'd be happy to help review the issue further. Kind Regards, Sharkninja

Sep 21, 2026
Reviewer name: Poodlepal
1 out of 5 stars
1 out of 5 stars review

Replacement parts for Robot

You can't get replacement parts to keep the Shark Robot functioning. Which causes the product to not perform well. I have had this product less than a year and can't get filters and brushes they are always out of stock.

Review from sharkninja.com
Helpful?3HH4LYNKKS6117772853964
reply from SharkNinja US

Hi there, Thank you for taking the time to leave a review of your Shark Navigator Robot Vacuum. We're sorry to hear about your experience obtaining replacement filters and brushes. We understand how frustrating it can be when routine maintenance parts are unavailable, especially when you've owned the product for less than a year and want to keep it performing at its best. Regular replacement and maintenance of filters and brushes are important parts of maintaining your robot's cleaning performance, so we appreciate you bringing this concern to our attention. We also understand your disappointment when the accessories you need are not readily available. We'll be happy to investigate this further and look into any available parts or alternatives to help support you. Please contact our Customer Support team so we can review available options and help you identify the correct accessories for your model. https://support.sharkninja.com/contact-us Kind Regards, SharkNinja