Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for Shark Navigator Robot Vacuum and Self-Empty Base, Bagless, SmartPath Navigation for
Shark Navigator Robot Vacuum and Self-Empty Base, Bagless, SmartPath Navigation
4.6 out of 5 stars
stars
79 ratings79 reviews
  1. 5 stars77% (61)
  2. 4 stars14% (11)
  3. 3 stars3% (2)
  4. 2 stars1% (1)
  5. 1 star5% (4)
Sort by |
Showing 1-10 of 79 reviews
Dec 8, 2025
Reviewer name: AMANDA
5 out of 5 stars
5 out of 5 stars review

Worth every Penny!

This is a game changer, the suction is extremely powerful and you will be amazed. Worth every penny. I typically pressure wash the rugs from time to time, and was amazed what the vacuum accomplished. I will say I wish I would have grabbed a second one as the house is over 2000 sq ft %26 it did have to re-dock to charge to finish the house. This was a black friday purchase so I shall wait until another sale for sure.

Helpful?3HH4LYNKKS6117772853964
Sep 2, 2026
Reviewer name: DentShark
5 out of 5 stars
5 out of 5 stars review

Fantastic Upgrade

I received my Shark Navigator a week ago in replacement for another model that crapped out within a year, so this was a warranty replacement/upgrade. My Navigator is actually different - it doesn't have the auto-emptying feature - but that's no big deal. Including the initial mapping run, this Shark Navigator has run flawlessly. And the cleaning/suction is great: We have a dog, and every morning the dust collector is full. So far I am completely satisfied.

Review from sharkninja.com
Helpful?3HH4LYNKKS6117772853964
Aug 26, 2026
Reviewer name: Mike79
5 out of 5 stars
5 out of 5 stars review

Go shark good one here

This is so great. Maps area really well and have had no issues with tangling of anything seems to stay the course and never gets lost. Just wish the obstacle avoidance could be a bit better it seems to recognize them but still tends to push them out of the way. Overall Willis be nice to have in that mopped but this one is doing a fantastic job. Go Shark. The suction at this point seems to be satisfactory and in an area rug it seems to be doing a great job. Seems to be really good with having pets as well.

Review from sharkninja.com
Helpful?3HH4LYNKKS6117772853964
Aug 11, 2026
Reviewer name: Lisa_Texas
5 out of 5 stars
5 out of 5 stars review

So many improvements over the older models.

Had to get a new one as my last one died after years of use. Like this one so so much better. Quieter - I can have it clean a room & go to sleep without it keeping me awake. Can go under my furniture. More thorough. I heard it but couldn’t find it and then it came out from behind my sofa & scared me. Didn’t expect that at all. Goes under my dressers & consoles. My last one couldn’t do that since it had this little radar thing on the top and it always stopped it from going under my sofa, chair or consoles. This one is so much quicker. Wish I could name rooms with my own labels & not use their pre-existing labels. Don’t have a playroom but that’s the only option for my extra room. I have mostly ceramic wood tile but it does the matrix clean - which is back & forth in all directions. It’s not an option. It just does it. Great upgrade. So much faster also. What took my last one 20 minutes to clean in the the clean mode, this navigator takes 20 minutes with matrix clean. The suction is amazing for such a little guy.

Review from sharkninja.com
Helpful?3HH4LYNKKS6117772853964
Sep 16, 2026
Reviewer name: Mesygirl
5 out of 5 stars
5 out of 5 stars review

Loving it

[This review was collected as part of a promotion.] Loving the Navigator so far! Communicates well if something is caught in its wheel. Love having constantly cleaned home.

Review from sharkninja.com
Helpful?3HH4LYNKKS6117772853964
Aug 28, 2026
Reviewer name: sportszstan
5 out of 5 stars
5 out of 5 stars review

New and Improved

This is my third Shark robot purchase, They are non-intrusive, and provide a sense of modernization, along with taking care of light cleaning. The new unit shows the dedication to improving the model, and I a very happy with the results.

Review from sharkninja.com
Helpful?3HH4LYNKKS6117772853964
Sep 16, 2026
Reviewer name: Ritafaye
5 out of 5 stars
5 out of 5 stars review

I bought myself one of these about a month ago. I had an older model, but this one is so much better. I liked it so much I got my daughter one for her house also!!!

Review from sharkninja.com
Helpful?3HH4LYNKKS6117772853964
Sep 12, 2026
Reviewer name: Sheila 41
5 out of 5 stars
5 out of 5 stars review

Great Job

I love it. Does a great job works on my hardwood floor on my tile floors in my rugs couldn’t ask for anything better. I really appreciate sorry for what they have done for me. Thank you.

Review from sharkninja.com
Helpful?3HH4LYNKKS6117772853964
Sep 17, 2026
Reviewer name: Cleanme
2 out of 5 stars
2 out of 5 stars review

Not satisfied

This is a lifetime warranty replacement and so far I do not like it as much as my previous model. It does not talk and give messages in anyway. Disregards magnetic strips put down to restrict areas. It only has one sided brush.

Review from sharkninja.com
Helpful?3HH4LYNKKS6117772853964
reply from SharkNinja

Hi there, Thank you for taking the time to leave a review. We're sorry to hear that your lifetime warranty replacement has not lived up to the experience you had with your previous model. Your feedback is valuable to us, and we'll be sure to share your comments with the appropriate team for review. Customer insights like yours help us continue to improve our products and the overall user experience. Please click the link below to try our self‑troubleshooting steps. If troubleshooting is unsuccessful, someone from our team will reach out to continue assisting you. https://support.sharkninja.com/article/RV2100-RV2100S-RV2100AE-Series-Shark-Navigator-Robot-Troubleshooting-Guide?redirect=false Kind regards, SharkNinja

Sep 1, 2026
Reviewer name: Subd
1 out of 5 stars
1 out of 5 stars review

Do not buy

Had to replace matrix cleaning shark ninja that broke just after warranty period expired. Purchased this and it does not pick up as advertised and misses many areas.

Review from sharkninja.com
Helpful?3HH4LYNKKS6117772853964
reply from SharkNinja

Hi there, Thanks for taking time to leave your review. We're incredibly sorry to hear that your previous machine broke just after the warranty period expired, and that this new unit is not picking up as advertised and missing many areas. We completely understand how frustrating and disappointing this experience must be after investing in a replacement. To help resolve this, please complete our online troubleshooting guide via the link below. If the steps are unsuccessful, you will be guided to fill out a short form; once you do so, our customer service team will receive it and reach out to you directly to advise on a resolution. https://support.sharkninja.com/article/RV2100-RV2100S-RV2100AE-Series-Shark-Navigator-Robot-Troubleshooting-Guide?redirect=false Kind Regards, SharkNinja