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Customer reviews for Shark Navigator Robot Vacuum and Self-Empty Base, Bagless, SmartPath Navigation for
Shark Navigator Robot Vacuum and Self-Empty Base, Bagless, SmartPath Navigation
4.6 out of 5 stars
stars
70 ratings70 reviews
  1. 5 stars79% (55)
  2. 4 stars14% (10)
  3. 3 stars3% (2)
  4. 2 stars0% (0)
  5. 1 star4% (3)

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Showing 1-10 of 70 reviews
Aug 11, 2026
Reviewer name: Lisa_Texas
5 out of 5 stars
5 out of 5 stars review

So many improvements over the older models.

Had to get a new one as my last one died after years of use. Like this one so so much better. Quieter - I can have it clean a room & go to sleep without it keeping me awake. Can go under my furniture. More thorough. I heard it but couldn't find it and then it came out from behind my sofa & scared me. Didn't expect that at all. Goes under my dressers & consoles. My last one couldn't do that since it had this little radar thing on the top and it always stopped it from going under my sofa, chair or consoles. This one is so much quicker. Wish I could name rooms with my own labels & not use their pre-existing labels. Don't have a playroom but that's the only option for my extra room. I have mostly ceramic wood tile but it does the matrix clean - which is back & forth in all directions. It's not an option. It just does it. Great upgrade. So much faster also. What took my last one 20 minutes to clean in the the clean mode, this navigator takes 20 minutes with matrix clean. The suction is amazing for such a little guy.

Review from sharkninja.com
Helpful?3HH4LYNKKS6117772853964
Aug 28, 2026
Reviewer name: sportszstan
5 out of 5 stars
5 out of 5 stars review

New and Improved

This is my third Shark robot purchase, They are non-intrusive, and provide a sense of modernization, along with taking care of light cleaning. The new unit shows the dedication to improving the model, and I a very happy with the results.

Review from sharkninja.com
Helpful?3HH4LYNKKS6117772853964
May 19, 2026
Reviewer name: BRobot
5 out of 5 stars
5 out of 5 stars review

My low-profile cleaner.

I got my Shark Navigator vacuum robot about three weeks ago. This is my second Shark Robot Vacuum cleaner. I had my previous one for about 5 years. I loved it and so I decided to get a newer one. I love the low profile of the Navigator because it cleans under all my furniture and my bed keeping my house clean all the time. I'm loving my Navigator robot.

Review from sharkninja.com
Helpful?3HH4LYNKKS6117772853964
Feb 12, 2026
Reviewer name: Robot named Rosie
5 out of 5 stars
5 out of 5 stars review

Best purchase ever!

I purchased the shark navigator robot vacuum recently, and it was the best investment I spent my money on. With the really hectic work and life schedule my spouse and I have, this machine was a perfect fit for us. Now instead of doing the mundane chore of cleaning our floors, the Navigator has freed up some much time for us, now we can enjoy doing fun things together. We was so surprised how well it cleans. Our first experience with the navigator was after we vacuumed our floors and then let it do its thing. We was so surprised when it finished and emptied itself in the docking station, I could not believe how much stuff it picked up from our floors. Set up and mapping our home was so easy. Thank you Shark!

Review from sharkninja.com
Helpful?3HH4LYNKKS6117772853964
Feb 23, 2026
Reviewer name: Allie B
5 out of 5 stars
5 out of 5 stars review

Great robot vacuum

I've had this robot vacuum for a few weeks and it is working exactly as I expected. It's effective, efficient, and does a great job on both tile and carpet. This vacuum replaced an IQ version. The only thing that is different as far as functionality is this robot only has one side brush and the IQ has 2, one on each side. While this side brush has 3 "whiskers" on it's brush I still feel like it could be even better with another identical brush on the other side.

Review from sharkninja.com
Helpful?3HH4LYNKKS6117772853964
Apr 30, 2026
Reviewer name: Clean Latifa 2026
5 out of 5 stars
5 out of 5 stars review

Saves me so so much time!

I've been using this in my personal training studio for about a month now and it does an amazing job! I have tried another brand and it constantly got stuck on stuff and never for the job done. My shark leaves my gym spotless and never had any issues.

Review from sharkninja.com
Helpful?3HH4LYNKKS6117772853964
Mar 23, 2026
Reviewer name: SEF1
5 out of 5 stars
5 out of 5 stars review

We love Clean Elizabeth

I absolutely love our Shark Ninja. We have it set to go daily at 8:15am and it has really been so helpful with picking up all the dog hair and extra dust around the house that me or my husband can't get to every day. We use the large vacuum only once a week now. We love our Clean Elizabeth!!!!!

Review from sharkninja.com
Helpful?3HH4LYNKKS6117772853964
Jul 10, 2026
Reviewer name: CaryE
4 out of 5 stars
4 out of 5 stars review

Great Robot Vacuum

I bought this Shark Navigator Robet Vaccuum a month ago and I could not be happier. My little helper to keep the downstairs cleaned with the vinyl floors. I am thinking about getting on for the upstairs, yet it may fall down the stairs. Overall, less dirt, less dust, and it vacuums perfectly where I need it the most. And the plus is the emptying of the dirt it has collected. No need to make a fuss over emptying the vacuum, cleaning it, and placing it back on the charger. I love the navigation it provides throughout the home. It ensures every nook and cranny is cleaned.

Review from sharkninja.com
Helpful?3HH4LYNKKS6117772853964
May 8, 2026
Reviewer name: Disappointed John
1 out of 5 stars
1 out of 5 stars review

The Shark Ninja and Shark Navigator

I had the Shark Ninja for over 5 years and all of a sudden it disconnected from the Wi Fi. I called support and they talked me into buying the Shark Navigator because they couldn't get me connected to the Wi Fi. I bought the Shark Navigator brand new and I have the same problem with the Shark navigator. When I call support they say it isn't the robot it is the Wi Fi. I have the best Wi Fi by Xfinity. I don't recommend this product Both products pairs fine with the phone but you can't control it without the Wi Fi on your phone.

Review from sharkninja.com
Helpful?3HH4LYNKKS6117772853964
reply from Sharkninja

Hi John, Thank you for sharing your experience. This clearly hasn’t been an easy situation to deal with. Running into the same Wi‑Fi issue across two different units, after already trying to get support and even replacing the product, would leave anyone feeling frustrated and stuck without a clear resolution. We truly appreciate you taking the time to explain everything in detail. To ensure this is properly reviewed and addressed, we recommend contacting our support team directly here: https://support.sharkninja.com/contact-us Kind Regards, Shark Home

Jul 24, 2026
Reviewer name: Returned
1 out of 5 stars
1 out of 5 stars review

Returned

Lost WiFi connection day one, so didn't kick off on schedule. Them next day needed to pause it and app didn't appear to know it was running. Very noisy.

Review from sharkninja.com
Helpful?3HH4LYNKKS6117772853964
reply from SharkNinja

Hi there, Thank you for your review. We're truly saddened to hear your Navigator Robot lost its Wi-Fi connection on day one and that the app didn't recognise the robot was running when you tried to pause it. We can understand how frustrating that is when you're expecting everything to work smoothly from the start. It sounds like you may be experiencing an app issue. Please follow the "App" and then "Does not respond to commands from the app" steps in the guide below. If the problem continues, follow the instructions at the end of the page and we'll take it from there, including reviewing your warranty options and arranging any replacement parts or a replacement unit if needed. Regarding the noise, some sound is expected during cleaning, particularly when the self-empty base is operating. However, if the noise seems unusual or excessive, we'd love the opportunity to assess it. Feel free to contact us using the number in the link below. We may ask for a short video so we can take a closer look. Troubleshooting: https://support.sharkninja.com/article/RV2100-RV2100S-RV2100AE-Series-Shark-Navigator-Robot-Troubleshooting-Guide Contact Us: https://support.sharkninja.com/contact-us Kind regards, Shark Home