Hi Nik, <br /><br />Thank you for sharing your feedback on the Shark Steam &amp; Scrub All-in-One Hard Floor Steam Mop. We appreciate your thoughts on the steam temperature and the cord length. Your comments are valuable as we continuously work to enhance our products to meet customer needs. <br /><br />For optimal performance, we recommend allowing the unit to fully preheat before use, ensuring the steam reaches its intended temperature for effective cleaning. Regarding the cord length, we understand the inconvenience of having to relocate the plug, and we will pass this feedback along to our product development team for consideration in future models. <br /><br />If you have additional questions or need assistance, we’d be happy to help. Please feel free to reach out to our team at 1-855-427-5127. <br /><br />Thank you for choosing Shark, and we’re grateful for the opportunity to support your cleaning needs. <br /><br />Kind regards, <br />Shark Clean

Hello,<br />Thank you for taking the time to leave a review.<br />We&#39;re sorry to hear that you aren&#39;t happy with your steam mop. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don&#39;t hesitate to reach out to our team by phone at 1-855-427-5127.<br />Kind regards, <br />Shark Clean