Hello Stephen,<br /><br />Thank you for sharing your feedback with us. We understand how disappointing it must feel when a new unit doesn’t meet the expectations set by a previous Shark product. This definitely isn’t the experience we want for our customers, and we appreciate you bringing it forward. We’d really like to learn more about what didn’t work for you so we can share your insights with our development team for future improvements. Please feel free to give us a call at 1‑855‑427‑5127, where one of our product specialists will be more than happy to assist you directly. We&#39;re available Monday to Friday, 9 a.m. – 9 p.m. ET, and Saturday, 9 a.m. – 6 p.m. ET.<br /><br />Kind regards,<br />Shark Clean