As you can imagine Tom, we're all about smooth results and smooth experiences. We're so sorry to hear that you didn't have the premium experience we'd expect from our Exfoliating Razor., but please know this is very unusual. While we're sure you know this, we recommend trimming the facial hair down first, soaking any facial hair you want to remove in warm water, and apply a pre-shave through your shave. This helps soften the hair up and makes it easier and more comfortable to remove. We'd love to hear from you about this and help, so when you have a moment, please give us a call at 800-445-5388

Parkert, thank you for sharing your feedback about the GilletteLabs Exfoliating Razor. We're sorry to hear that you’re not impressed with your experience. Your satisfaction is our priority, and we’d love the opportunity to help you further. Please give us a call at (800) 445-5388, so we can better understand your concerns and work towards a solution. Thank you for being a Gillette user!

Thank you for your review. Please know that we go to great lengths to ensure our products reach you in the best possible condition, and that this isn't something we'd expect. Are you able to double check that you fitted the cartridge correctly into the handle? Otherwise, please give us a call at (800) 445-5388. We'd be happy to see how we can help.

Above all else, your satisfaction comes first. Extensive quality testing goes into the design of our products, and we wouldn't expect anyone, let alone one of our loyal fans to be underwhelmed with our GilletteLabs blades, especially when using warm water, a shave prep, and shaving against the grain. We'd love to hear from you about this, and see if we can help improve your future uses. Please call us at 800-445-5388.

Thank you for sharing your feedback about the GilletteLabs with Exfoliating Bar Razor. I’m sorry to hear that you’ve found it difficult to replace the blades. We understand how important it is for your shaving routine to be smooth and hassle-free. To clarify, the GilletteLabs razor handle is designed to work exclusively with GilletteLabs cartridges. If you have any questions or need assistance with replacing the cartridges, please don’t hesitate to reach out to us. Our team is here to help you every step of the way! You can give us a call at 1-800-GILLETTE, and we’ll be glad to assist you.

Thank you for your review. We want to assure you that we go to great lengths to ensure our products reach you in the best possible condition, and this is unusual. Please give us a call at (800) 445-5388 so that we can learn more and see how we can best help.