As you can imagine Tom, we're all about smooth results and smooth experiences. We're so sorry to hear that you didn't have the premium experience we'd expect from our Exfoliating Razor., but please know this is very unusual. While we're sure you know this, we recommend trimming the facial hair down first, soaking any facial hair you want to remove in warm water, and apply a pre-shave through your shave. This helps soften the hair up and makes it easier and more comfortable to remove. We'd love to hear from you about this and help, so when you have a moment, please give us a call at 800-445-5388

Thank you for your review. We want to assure you that we go to great lengths to ensure our products reach you in the best possible condition, and this is unusual. Please give us a call at (800) 445-5388 so that we can learn more and see how we can best help.

Our consumers deserve a premium shave, Shaun, and with this in mind, our GilletteLabs Exfoliating Razor was born. By removing dirt and debris before the blades reach you, you'll require fewer strokes to get the comfortably smooth shave you know and love. We're sorry you found these blades to not be up to your normal standards, and we'd love to learn more. We can be reached at 800-445-5388.

We're sorry to hear you weren't a fan of the Fusion razor and assure you that we're letting our team know your feedback. If you ever have any Gillette questions, don't hesitate to get in touch with us at (800) 445-5388.