Hey there, Ray. We take great pride in creating quality blades so that our users get the high-quality shave they deserve. We're truly sorry to hear that one of our loyal users who's been using our blades for over 40 years isn't a fan of this. We'd like to learn more about why that is and see if we can improve your future uses. We can be reached at 800-445-5388.

Quality and your safety have always been at the forefront of everything we do. We expect you to continue to get great quality shaves with our GilletteLabs Blades as you do with our Fusion ones. We have quality and safety checks in place to ensure this, so this isn't what we expect, and we're very sorry to hear that this is going on, especially to you, a loyal user of our blades. We're sure you take great precautions while shaving, so we suggest you continue to use warm water and shave prep to soften the hairs and skin. Since this razor helps get you a smoother shave faster, we suggest you watch over how many times you go over the same areas, as you may already have smooth results. Remember, the fewer times you go over the better. Because this isn't something we take lightly, we'd like to hear from you about this, make a report to our quality and safety teams, and assist. Please call us at 800-445-5388

When using our GilletteLabs Exfoliating Razor, we expect you to notice a quicker smoother shave due to the exfoliating powers it has to offer. While we're sure you know this, this razor works better when the hair is trimmed down, soaked in warm water, and when a pre-shave is applied. Shaving against the grain also helps. Your feedback and satisfaction are important to us, and we'd like to hear from you about this. Please call us at 800-445-5388.

We're very sorry you feel this way, and would love to help you while gathering some further details to pass along to our Quality Assurance Team. Please call us at your earliest convenience at (800) 445-5388.

As you can imagine Tom, we're all about smooth results and smooth experiences. We're so sorry to hear that you didn't have the premium experience we'd expect from our Exfoliating Razor., but please know this is very unusual. While we're sure you know this, we recommend trimming the facial hair down first, soaking any facial hair you want to remove in warm water, and apply a pre-shave through your shave. This helps soften the hair up and makes it easier and more comfortable to remove. We'd love to hear from you about this and help, so when you have a moment, please give us a call at 800-445-5388

Your safety and satisfaction are our top priority. With the many quality and safety checks we have in place, we never expect a fellow shave nerd to go through this kind of experience. We aimed to make this a one-of-a-kind razor because it exfoliates the skin and helps remove dirt and debris leading to a more comfortable shave. We're sorry it's not up to your usual standards, and when used alongside warm water and a pre-shave, we'd never expect this. We'd love to hear from you about our new razor. When you have a free moment, give us a call at 800-445-5388.