Hello there, We understand how important it is to maximize the refrigerator's features. We want to speak with you directly to gather more information about your concerns regarding the fridge feature and the support you have encountered so that we can better assist you.   Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147569928) to help our team pull up your information. Have a great day. ^Camille