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Customer reviews for Samsung 23 cu. ft. Bespoke 4-Door Flex Counter Depth w/ AI Family Hub for
Samsung 23 cu. ft. Bespoke 4-Door Flex Counter Depth w/ AI Family Hub
4.6 out of 5 stars
stars311 ratings311 reviews
  1. 5 stars81% (251)
  2. 4 stars10% (32)
  3. 3 stars2% (7)
  4. 2 stars2% (5)
  5. 1 star5% (16)

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Showing 51-60 of 311 reviews
Oct 28, 2025
Bonzo
4 out of 5 stars review

Still not right

[This review was collected as part of a promotion.] Second one I've owned and the same design problem. when scooping ice out of the bins. the cubes fall over the back down into the bottom bin. There should be some type of rubber flap to prevent this. Also, the cubes will fall even if the door is open and the tray(s) are removed. Simple software fix.

Review from Samsung US
Helpful?2EG2FJ1ZKWHG17562620026
Oct 6, 2025
Kccobra
5 out of 5 stars review

Amazing refrigerator with all the tech

[This review was collected as part of a promotion.] This ia amazing to have. The capacity is unreal and the cooling configurations are even more amazing. You can shut off the ice makers and convert to deep freeze or more 34 degree storage. The touch screen is amazing and the tech that supports it is just like a touch pad. You want get more storage compartments than this.

Review from Samsung US
Helpful?2EG2FJ1ZKWHG17562620026
Nov 1, 2025
John
1 out of 5 stars review

DON'T BUY SAMSUNG

I will NEVER buy a Samsung product again. The refrigerator we bought compressor went out only after 3 years. And don't get me started on the ice machine. They have replaced both parts at our expense and both failed and Samsung won't do anything to fixe it ( without us agreeing to pay for it again) The lady we just talked to on the phone was argumentative and rude, refusing to hear our side and sticking to the Samsung script. Beware!!!

Review from Samsung US
Helpful?2EG2FJ1ZKWHG17562620026
reply from SEA Care

Hi John, We understand how you feel about your overall experience with the refrigerator and the customer service representative you spoke with. We want to speak to you directly to provide support and see what options we can offer to help you. Feel free to connect with us through the following platform. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please provide us with this reference number (1151227142) when you message us so our team can retrieve your information. Thank you. -Kimberly

Dec 19, 2025
RSL1
4 out of 5 stars review

Great options on this fridge

[This review was collected as part of a promotion.] Great fridge with lots of thoughtful features built in. If you are a Google tablet person this will be a breeze to set up all the apps and tech. Lots of space and love the freezer drawers. Make sure fridge is level or auto open doors will not work properly. Love this feature but a little challenging to get it to work correctly.

Review from Samsung US
Helpful?2EG2FJ1ZKWHG17562620026
Nov 2, 2025
Marquez Fam
5 out of 5 stars review

Family Favorite Smart Fridge

[This review was collected as part of a promotion.] Our Samsung refrigerator has been such a game-changer for our home! The capacity is incredible — it easily fits groceries for the whole family while keeping everything perfectly organized. I love the four-door configuration; it makes it so easy to separate snacks, drinks, and meal prep items. The Family Hub touchscreen interface is super intuitive and fun to use — I can make shopping lists, check what's inside, play music, or even manage my family's calendar all in one place. What really stands out is the smart technology and customization. I can adjust temperature zones, set reminders, and personalize the display to fit our family's needs. It's sleek, efficient, and feels like a piece of modern home tech that actually makes everyday life easier. Absolutely worth it!

Review from Samsung US
Helpful?2EG2FJ1ZKWHG17562620026
Oct 30, 2025
Techie Girly
5 out of 5 stars review

Love Frosty

[This review was collected as part of a promotion.] We love our refrigerator that we named Frosty. It hold so much more than our previous model. I especially love the screenshots of my husband reaching into the refrigerator late at night. The camera gives you an inside view of the food on the door. While the refrigerator takes inventory of everything you put inside and lets you know when it should be expired. Links to the grocery store app to help make shopping trips easier. One of the compartments can be used as a beverage cooler inside of freezer. I also love that I don't have to see the water dispenser. Its covered by a door leading to more compartments.

Review from Samsung US
Helpful?2EG2FJ1ZKWHG17562620026
Oct 28, 2025
Mouse
5 out of 5 stars review

Great Unit

[This review was collected as part of a promotion.] This is a great refrigerator. Excellent cooling and lighting, long lasting filter, and super useful screen capability. Awesome for notes, shopping lists, holiday photos, and even to see who is at the door when you are in the kitchen with your hands full. Must have!!

Review from Samsung US
Helpful?2EG2FJ1ZKWHG17562620026
Dec 19, 2025
JB2025
4 out of 5 stars review

Metallic cooling

[This review was collected as part of a promotion.] Overall, the refrigerator offers great features. The metallic cooling is great, all compartment of the refrigerator receive same amount of cold. The screen that help you control other Samsung devices help me save energy with AI.The price is too high for a refrigerator

Review from Samsung US
Helpful?2EG2FJ1ZKWHG17562620026
Dec 16, 2025
Tom7312
5 out of 5 stars review

Great fridge, better fridge and freezer combo

I've had this refrigerator for a while now, and it's been a great product. The overall capacity is excellent. I originally thought the 4-door design might offer less usable space compared to a traditional French-door or pull-out freezer layout, but this is actually the largest fridge I've ever owned in terms of usable storage. The Flex compartment is a fantastic feature. While it can be used multiple ways, I personally use it 100% as a freezer, and it's been perfect for that. The layout makes everything easy to organize and access without digging through crowded shelves. I don't really use the inside cameras, but they're there if you want them. The Smart Hub on the door, however, has been very useful and integrates well into daily use. I also really like having two types of ice, which is something I didn't realize I'd appreciate as much as I do. I was initially unsure about not having an external water dispenser, but it has actually worked out great. It keeps the design clean, and I don't have to worry about mold or maintenance issues that can come with traditional external dispensers. Overall, this is a well-designed, spacious, and thoughtfully built refrigerator that has exceeded my expectations. Highly recommended.

Review from Samsung US
Helpful?2EG2FJ1ZKWHG17562620026
Dec 21, 2025
Cherigo
5 out of 5 stars review

Best fridge I’ve ever owned

[This review was collected as part of a promotion.] This is hands down the best refrigerator I’ve ever owned. I love the water and ice feature. The 4 doors and I can either use the bottom one for fridge or freezer whatever I have the need for. The screen is so amazing/ no more echo for me. If you’re on the fence about this fridge I highly recommend

Review from Samsung US
Helpful?2EG2FJ1ZKWHG17562620026