Hello there, We understand how important it is to maximize the refrigerator's features. We want to speak with you directly to gather more information about your concerns regarding the fridge feature and the support you have encountered so that we can better assist you.   Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147569928) to help our team pull up your information. Have a great day. ^Camille

Hi Deep, We understand how you feel regarding this fridge. We are here to help you. We would like to speak to you directly to gather more information and see how we can effectively assist you. Please feel free to get back to us the soonest via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1148732624), to help our team pull up your information. Have a great day! ^Rodel