Hello from Ello! We’re so glad to hear you love the cup, but sorry to hear the straw hasn’t been a great experience. That’s definitely not what we want for you. Please feel free to reach out to our Customer Service team at support&#64;elloproducts.com<br /> and they’ll be happy to help further.

Hello from Ello,<br /><br />Thanks for sharing your feedback — we’re sorry to hear this wasn’t the experience you were expecting. We appreciate you taking the time to let us know how the tumbler performed for you.<br /><br />Our customer service team would be happy to learn more and look into this with you directly. Please feel free to reach out to them at support&#64;elloproducts.com<br /> so they can assist further.<br /><br />We appreciate you giving Ello a try.