Hey there, Ray. We take great pride in creating quality blades so that our users get the high-quality shave they deserve. We're truly sorry to hear that one of our loyal users who's been using our blades for over 40 years isn't a fan of this. We'd like to learn more about why that is and see if we can improve your future uses. We can be reached at 800-445-5388.

Quality and your safety have always been at the forefront of everything we do. We expect you to continue to get great quality shaves with our GilletteLabs Blades as you do with our Fusion ones. We have quality and safety checks in place to ensure this, so this isn't what we expect, and we're very sorry to hear that this is going on, especially to you, a loyal user of our blades. We're sure you take great precautions while shaving, so we suggest you continue to use warm water and shave prep to soften the hairs and skin. Since this razor helps get you a smoother shave faster, we suggest you watch over how many times you go over the same areas, as you may already have smooth results. Remember, the fewer times you go over the better. Because this isn't something we take lightly, we'd like to hear from you about this, make a report to our quality and safety teams, and assist. Please call us at 800-445-5388

Enjoying the comfort of a hot towel shave is of the utmost importance to us, Dave. We understand enjoyment first comes with the handle, so we do many tests to ensure it's just right for our users. We're sorry to hear you're not a fan of it, and we'd love to hear your thoughts about it. When you're free, please call us at 800-445-5388.

With quality being at the heart of what we do, and with the checks we have in place, we wouldn't expect you to have this kind of experience with our GilletteLabs Exfoliating Razor especially when used as directed. We're sorry this happened, but we're glad you reached out to our team and got some help. If you need to get in touch with us again, please give us a call at 800-445-5388.

Thanks for your review and also bringing this to our attention, Cubancutie. Our razors go through many quality checkpoints, so breakage isn't something we'd expect when our razors are used properly. Please call us at (800) 445-5388 and we'll be glad to help!