Hello. We appreciate you sharing your experience with your LG MVEM1825X Over-the-Range Microwave. We always strive to provide high-quality materials and reliable operation for your cooking routines, and we want to help ensure your appliance looks and works beautifully. For the interior light, we recommend checking your user manual for standard bulb replacement steps, making sure to unplug the unit before handling, and verifying that the handle hardware is properly aligned without being overtightened. We want to help ensure your kitchen setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James

Hello, Gregg. Thank you for sharing your thoughts about your LG Microwave. We appreciate you letting us know about the noise level, and we understand how important it is for an appliance to feel comfortable in your home—especially when it’s loud enough to make you consider returning it. To allow us to properly investigate the details of your specific product model and to see how we can assist with the noise issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on noise‑related troubleshooting: https://www.lg.com/us/support/help-library/lg-microwave-troubleshooting-noises--20152329269153 ^James

Hi there! Thanks for sharing your note. Great hearing your microwave is giving you solid performance and value. We appreciate your feedback about the touch pad visibility and will pass it along to our product team. If you ever need anything later on, @LGUSSupport is always available. #LifesGood ❤️ ‑Rich

Thank you for taking the time to share your feedback on your MVEM1825X. We're sorry to hear that your microwave hasn't provided the long-lasting experience you were expecting. Reliable performance is our priority, and we're truly sorry we missed the mark with your microwave. This is definitely not the lasting quality we want for your kitchen. Four years is far sooner than you should be experiencing issues like a failed interior light and a broken door button, and we completely understand how frustrating that must be. We'd like the opportunity to look into this for you. Please feel free to contact our LG CareQ team at 1-888-542-2623, or via WhatsApp, live chat, or email through our support page: https://www.lg.com/ca_en/support/contact-us/. Please have your model and serial number handy and reference CNN260626219694 so we can assist you further. Thank you again for sharing your experience. Your feedback helps us continue improving both our products and the support we provide.