I had the same experience. Opened the box too late to return and now I am stuck with these useless shelves. I even looked up a couple of videos on you tube on how to build these things because I was sure I was doing something wrong. (BTW the "directions" in the box are terrible.) One of the videos suggested taping the shelves together because he could not get the little black things, that are supposed to snap together to hold up the shelves, to snap together as much as he tried. Stay away if you don't want to waste your time and money.

Keeps falling apart. Cheap plastic clips fall out not solid at all

These are the best tote storage racks on the market because of the great price and the fact they have wheels which makes all the difference for ease of use. Easy to put together, too.

Fast arrivals, easy to move, put together no tools in 20 mins by myself. Love the wheels

Easy to assemble, was the perfect solution to my storage shed! They're strong and hold a 27 gallon tote. Love the adjustable shelves.

I have to say that I love the 4-Tier NSF-Certified Steel Shelving, Model No. SHE24336B. It turned the disorganized floor/area by my desk in our office room to a much neater and handy space for my looseleaf binders, large printer, and more. Plus our bird likes to sit on the top. . . A suggestion I have would be to have more grooves in the poles to be able to adjust the shelf positions. You might also want to add a description of the graphite color as being a very dark gray. Everything else, customer notifications, shipping, was perfect and I would not hesitate to order from you again. Thank you very much.

Easy assembly, strong cart, extra room for additional items alongside your 27gal tote.

Sturdy, easy to assemble, just what I was looking for!!

All went great as to assembly and the unit works out very well with space

It was made to fit in a certain space. very sturdy and easy to assemble