Please visit coolers.lifetime.com and review our ice retention tips to get the most out of your cooler. If you are still not pleased with your ice retention after trying our tips, please reach out to our customer service team. They can be contacted through Live Chat on our website (lifetime.com) Monday-Friday, or over the phone Mondays, Tuesdays, and Thursdays at (800) 225-3865. They can also be reached by email at customercare@lifetime.com. Customer Service hours are from 7:00 am to 5:00 pm (MT).

We're sorry about that confusion. That is an error on our backend site and we are trying to get that fixed. Here are the accurate features: 5-Year Limited Warranty Certified to Withstand a Bear For Up To an Hour Dual Purpose Grip and Slide Feet Durable Stainless Steel Hinge Rod Easy-to-Drain Spout with Garden Hose Compatibility Heavy-Duty Polyethylene Construction Stainless Steel Bottle Opener with Padlock Compatibility Two Rubber Latches - Easily Opened with One Hand Up To 8-Day Ice Retention

We're glad you're enjoying your cooler! Reach out to us at reviews@lifetime.com and we can help you with your drain cap.

Replacement parts are available and can be ordered through our customer service department. They can be reached at 800-225-3865 or by email at customercare@lifetime.com. Customer service hours are Monday-Friday, 7:00 am to 5:00 pm (MT).