Hi, We appreciate your feedback. If your TV is having trouble maintaining a wireless connection, please try the following: 1. Distance matters – Keep your TV within 50 feet of your router. Avoid placing the router behind walls, furniture, or electronic devices. 2. Minimize interference – Turn off nearby wireless devices that may disrupt the signal. 3. Power cycle both devices – Unplug the TV and router for 30 seconds, then plug them back in. 4. Run diagnostics: o Settings > Support > Device Care > Self Diagnosis > Smart Hub Connection Test o Settings > Support > Device Care > Self Diagnosis > Wi-Fi 5. Update firmware: Settings > Support > Software Update > Update Now 6. Factory reset (if needed): Settings > All Settings > General & Privacy > Reset > Factory Data Reset Finally, to further optimize performance, try running Device Care, which checks memory, clears unused cached data, and closes background apps: Home > left directional key > Settings > Support > Device Care > Start Device Care If you continue to experience issues, please contact Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. LiveChat support and additional help are available at the ‘Support’ link on our website. ~ Samsung Advisor

Hi Thankful Nat, It's great to hear you are enjoying your new Samsung TV. If the image appears too dark, we suggest disabling certain energy-saving features, which can automatically adjust brightness and affect how the screen looks. Go to: Settings > All Settings > General & Privacy > Power and Energy Saving, then turn off Brightness Optimization, Energy Saving Solution, Motion Lighting, and/or Contrast Enhancer. You can also adjust the Picture Mode to better suit your environment: Settings > All Settings > Picture > Picture Mode • Standard – Default mode for general viewing • Dynamic – Brighter and clearer, ideal for well-lit rooms • Movie – Best for dark room viewing • Eco – Energy-saving mode • Filmmaker Mode – Preserves content as intended by creators To fine-tune brightness, go to: Home > left directional key > Settings > All Settings > Picture > Expert Settings, then adjust the Brightness level (0–50) to your preference. Lastly, please make sure your TV is running the latest firmware: Home > Home > left directional key > Settings > Support > Software Update > Update Now We hope these tips help improve your viewing experience. If you need further support, feel free to contact us at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat is also available via the ‘Support’ link on our website. ~ Samsung Advisor