Hi Maureen,We're sorry to hear about your experience. Please give us a call so we can better support you. Reach out by calling 1-800-SAMSUNG between 8AM - 12AM EST, any day of the week. You can also chat with us online by visiting the ‘Support’ section of our website.~ Samsung Advisor

Hi Madbuck, Thank you for your feedback. If the latest firmware version 1132.0 is not yet available on your TV, you can download the update on a USB drive and manually update your TV: 1. On Samsung's website (upper right corner), go to: Support > Manual & Software > Find your TV model, and click on the Firmware – Upgrade File. 2. When the file has finished downloading, locate it and then unzip it. There is normally one folder inside but there may be multiple files. 3. Copy or move all of the files that were included in the zip file to a USB flash drive, but do not place them inside any other folders. If you place the software folders inside a folder on the USB flash drive, the TV or monitor will not find them. 4. Connect the USB drive containing the software upgrade into a USB port on your device. 5. Using your device's remote, navigate to and select Settings, then select All Settings, and then select Support. Select Software Update, select Update Now, and then select Yes if prompted. Your device will search the USB drive for update files. Follow the on-screen instructions to install the updated software. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, it will restart automatically. If you continue to have issues, please call us at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week), or connect with a LiveChat agent by selecting ‘Support’ on our website. ~ Samsung Advisor

Hi Steve, We're sorry to hear of this. It seems you may need spacers to help increase the gap with the wall mount you're using. So we can better assist with this, please reach out to us at 1-800-SAMSUNG, 8AM – 12AM EST daily, or LiveChat with a representative at the ‘Support’ link on our website. ~ Samsung Specialist