Thank you for your review. We are sorry to learn that your Vertuo Pop+ machine is not functioning to your satisfaction. We can only imagine how disappointing it is when you’re not able to brew your favorite Nespresso blends, and we apologize for any inconvenience. It is normal for all Nespresso machines to make some noise during operation. Please keep in mind the following factors that may be contributing to the noise: • New machines with brand new pumps will produce less noise over time. • If operating without water in the tank, the pump will be louder. • A capsule in the capsule chamber will dampen the noise of the pump. • The machine should be stable, with four rubber feet on the bottom. If any rubber feet are missing, it may cause an abnormal vibration. • The ideal surface for the machine should be solid and flat such as hard wood or a granite countertop. Should you require additional assistance, we are pleased to offer a lifetime of troubleshooting 24 hours a day, 7 days a week, via the toll-free number 800-562-1465. Your machine comes with a one-year warranty. We offer repair & replacement options via our Assistance Service Program.

Hello, and thank you for your review. We are disappointed to hear that there was an issue with your Vertuo Pop. We do see that you were in contact with one of our machine experts, and that a replacement is on its way. Should you ever need assistance in the future, don't hesitate to give us a call at 800.562.1465.