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Customer reviews for Nespresso Vertuo Pop+ Deluxe Coffee Maker with Milk Frother & Coffee Voucher for
Nespresso Vertuo Pop+ Deluxe Coffee Maker with Milk Frother & Coffee Voucher
4.6 out of 5 stars
stars
2,124 ratings2,088 reviews
  1. 5 stars81% (1,711)
  2. 4 stars11% (238)
  3. 3 stars3% (55)
  4. 2 stars2% (34)
  5. 1 star4% (86)

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Showing 1,101-1,110 of 2,088 reviews
Aug 5, 2024
Reviewer name: Extremely unhappy
1 out of 5 stars
1 out of 5 stars review

Would NOT Recommend

I've had this machine for a year now and can say that I absolutely do not recommend it or and quite frankly hate it. We got the Vertuo Pop to replace our older machine because it ws suppose to be slimer and quiet and I regret that decision. The main issue is that the machine will quit when making more than 5 oz of coffee and has been tripped the circuit twice. We did not have the same issue with our old machine. It is also very sensitive with the capsules. We have wasted so many capsules because we have gotten an error and the machine is unable to make coffee. Our older Nespresso Machine was more efficient and just easier to use, I regret getting rid of it.

Review from Nespresso USA
Helpful?6RYFJ4MR0UXV17321211111
reply from Customer Service

Thank you for your review. We’re dismayed to learn that your Vertuo Pop+ machine is having issues brewing capsules after receiving error messages. Most Nespresso machines have at least a one-year warranty, with a lifetime a lifetime of free troubleshooting, via our toll-free number 800-562-1465. We recommend calling Nespresso for assistance to speak with a machine expert who can assist you with your machine. If troubleshooting is unsuccessful, we have repair and replacement options via our Assistance Service Program. We’re confident we’ll get you back to enjoying your favorite blends again soon.

Apr 30, 2023
Reviewer name: ag14
4 out of 5 stars
4 out of 5 stars review

Vertuo Pop Plus Deluxe Review

[This review was collected as part of a promotion.] My Vertuo Next replacement had broken down, so it was time to get a new Nespresso. So far, the Vertuo Pop has worked well. It is smaller than the Vertuo Next, so some mugs don't fit unless you remove the mug holder.

Review from Nespresso USA
Helpful?6RYFJ4MR0UXV17321211111
reply from Customer Service

Thank you for your review. We’re thrilled to learn you’re enjoying your new Vertuo Pop+ Deluxe. To fit taller mugs under the spout, you may remove the cup support. We also recommend sitting your machine on top of our Capsule Drawer to give your machine height and to conveniently store your Nespresso capsules. You can find the Capsule Drawer on our website under Accessories. Should you require any assistance with your Vertuo Pop+ Deluxe, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you and enjoy your Nespresso moments!

Dec 12, 2023
Reviewer name: KarenF
5 out of 5 stars
5 out of 5 stars review

Great instructions and color

[This review was collected as part of a promotion.] I am so happy to have finally purchased my own Vertuo Pop Plus. I was more excited that it was so easy to set up! It came all put together all I had to do was add water and press 3 times to clean out the mechanism.Then tried my first pod and it was amazing. I really like the white top as it goes well with my kitchen. I absolutely love my purchase and am sorry I didn't buy it sooner. I am usually intimidated by anything new that I have to learn. This is a definate must for an older Karen like me. I highly recommend to anyone over 60 easy peasy to work.

Review from Nespresso USA
Helpful?6RYFJ4MR0UXV17321211111
May 2, 2023
Reviewer name: baileyb3
4 out of 5 stars
4 out of 5 stars review

So convenient

[This review was collected as part of a promotion.] I love the convenience of this nespresso. I also love the quickness and easiness of it too! The only downside I can think of is that the nespresso doesn’t get hot enough. I’m not a huge fan of iced coffees but they’re still good. I wish it got a little bit hotter and stayed hot. Otherwise I love this thang!

Review from Nespresso USA
Helpful?6RYFJ4MR0UXV17321211111
May 23, 2023
Reviewer name: Slyanders
5 out of 5 stars
5 out of 5 stars review

Just what we needed!

[This review was collected as part of a promotion.] My colleagues and I work in a hospital and purchased a Vertuo Pop Plus for our small office. The size of this machine is perfectly compact as space is limited. The coffee is delish and feels like a treat everyday!

Review from Nespresso USA
Helpful?6RYFJ4MR0UXV17321211111
Jun 7, 2023
Reviewer name: JR
5 out of 5 stars
5 out of 5 stars review

Vertuo Pop Plus

[This review was collected as part of a promotion.] This Vertuo Pop Plus is a perfect size that will fit almost anywhere for those that are tight on space. It’s beautiful colors and the ability to use the larger Vertuo capsules is one of the reasons I got this. I hope one day they will make the Vertuo Plus machine to be able use the XL capsules too. I Love my Nespresso!

Review from Nespresso USA
Helpful?6RYFJ4MR0UXV17321211111
May 19, 2023
Reviewer name: Debbie
5 out of 5 stars
5 out of 5 stars review

Love the Decaf Espresso

[This review was collected as part of a promotion.] I received a sample set with the purchase of my new pop machine. I immediately tried the decaf and I loved it so I ordered a couple of sleeves of it. Thank you so much for having a decaffeinated espresso choice. I would love to have a decaffeinated double espresso choice if you ever decide to come out with something new, my double espresso favorites are both chiaro and scuro. I usually have the scuro first in the morning a good kick to wake me up. Great flavor not bitter just a perfect double shot.

Review from Nespresso USA
Helpful?6RYFJ4MR0UXV17321211111
May 3, 2023
Reviewer name: Pippi
4 out of 5 stars
4 out of 5 stars review

Good size for limited space

[This review was collected as part of a promotion.] I bought it for my office. I think coffee tastes better if freshly brewed in a ceramic mug compared to coffee in a metal travel mug. But I do not like that the capsule holder seems flimsy and one has to use excess strength to close the capsule head, essentially you have to use both hands to close it. Therefore I take off one star.

Review from Nespresso USA
Helpful?6RYFJ4MR0UXV17321211111
Jul 27, 2024
Reviewer name: Wendy
1 out of 5 stars
1 out of 5 stars review

Lawn Mower Loud and Low Budget Feel

I bought the Nespresso Pop+ to replace my Vertuo Next which bit the dust after about 5 years. I loved the color and compact style of this model, but was very disappointed after the first use. While the machine looks cute, it's VERY loud and sounds like there's a lawnmower in my kitchen when the machine is "working." This is not an exaggeration. The feel of the machine is flimsy, and you really have to push the top down to lock the capsule into place. I am returning it. Don't go for the cute/cheap model; paying a little more for increased quality of machine is worth it. Lesson learned.

Review from Nespresso USA
Helpful?6RYFJ4MR0UXV17321211111
reply from Customer Service

Thank you for your review and honest feedback, Wendy.  We are disappointed to learn that the Vertuo Pop+ did not meet your expectations. We sincerely apologize for any frustration or inconvenience this may have caused.  We are happy to learn that you contacted and received assistance from our Machine Experts to facilitate a return so you could purchase a different model.  Please get in touch with us at 1-800-562-1465 if you need any further support or assistance with your new Nespresso machine.   For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.

Apr 27, 2023
Reviewer name: findingjenjen
5 out of 5 stars
5 out of 5 stars review

What's not to like?

[This review was collected as part of a promotion.] I've heard others talk about their love of Nespresso, and now I understand why! This system is everything I could ever want as a single gal! I love having a fresh-brrwed coffee whenever I want, and it feels like a little moment of decadence every day. Yum, yum, yum!

Review from Nespresso USA
Helpful?6RYFJ4MR0UXV17321211111