Hello Laney,<br /><br />Thank you for reaching out to us with your feedback on our 7-Quart Cook &amp; Carry Programmable Slow Cooker. We are glad to hear that your first use went well, but we are very sorry that the crock broke during your second use. We understand how frustrating and disappointing this must have been, and this is certainly not the experience we want our customers to experience.<br /><br />We value your feedback and it will be forwarded to the appropriate department for further review.<br /><br />If you require assistance, please do not hesitate to get in touch with us directly. You can do so via the &#39;Contact Us&#39; form on our official website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.<br /><br />Thank you!<br />Crockpot® Consumer Care

Hello Tamara,<br /><br />Thank you for reaching out to us with your detailed feedback on our 7‑Qt. Cook &amp; Carry Programmable Slow Cooker. While we are glad to hear the slow cooker has generally served you well, we are sorry to learn that the heat settings and design did not fully meet your expectations. We also apologize for the inconvenience caused by the lid‑lock pins coming loose, as we understand how frustrating small components can be when they don’t perform as well as expected.<br /><br />We truly value your feedback and will be forwarding your comments to the appropriate team for further review.<br /><br />If you require assistance, please do not hesitate to get in touch with us directly. You can do so via the &#39;Contact Us&#39; form on our official website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.<br /><br />Thank you!<br />Crockpot® Consumer Care

Hello Glennis,<br /><br />Thank you for reaching out to us with your feedback on our 7 Quart Cook &amp; Carry Slow Cooker. We are sorry to hear that the product did not meet your expectations and that it would not keep the food warm. This falls short of the quality we aim to deliver and the experience we want for our customers.<br /><br />We value your feedback and it will be forwarded to the appropriate department for further review.<br /><br />If you require assistance, please do not hesitate to get in touch with us directly. You can do so via the &#39;Contact Us&#39; form on our official website. We’re available Mon.-Fri. 9am -5pm Eastern Time.<br /><br />Thank you!<br />Crockpot® Consumer Care