Hello,<br /><br />Thank you for reaching out to share your feedback on our Programmable 7-Quart Cook and Carry Slow Cooker. We are sorry to hear that the product did not work as well as expected and we absolutely understand your concern about the exterior heat. As stated in the user manual, the appliance does get hot during use and must not be touched while in use. <br /><br />We understand your decision to return the items, and we will be forwarding your feedback to our product and quality teams for review. Input like yours helps us identify potential issues and improve our products.<br /><br />If you still require assistance, we encourage you to get in touch with us directly. You can do so via the &#39;Contact Us&#39; form on our official website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.<br /><br />Thank you!<br />Crockpot® Consumer Care

Hello. Thank you for sharing your feedback on the Crock-Pot® Design Series 7-Quart Cook &amp; Carry Slow Cooker. <br /><br />We’re sorry to hear that the lid design didn’t meet your expectations.<br /><br />Design and usability are important, especially for a cook-and-carry product, and your comments have been noted and will be shared with our product team for review. We appreciate you taking the time to share your experience.<br /><br />If you have any more feedback, please reach out to us via our Contact Us form on our website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.<br /> <br />Thank you!<br />Crockpot® Consumer Care