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Customer reviews for La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support for
La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support
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4.5 out of 5 stars
stars
1,167 ratings514 reviews
  1. 5 stars73% (851)
  2. 4 stars16% (188)
  3. 3 stars4% (47)
  4. 2 stars3% (33)
  5. 1 star4% (48)

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Showing 481-490 of 514 reviews
Apr 18, 2026
Reviewer name: ALICE
5 out of 5 stars
5 out of 5 stars review

best investment ever

Helpful?4DOOYTVHLELZ17279953047
reply from True Customer Service

Thank you for taking the time to provide a product review. Our customers' comments and feedback on our products are very important to us, and we’re very pleased to hear that you feel like this was a great investment for your future comfort. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Mar 30, 2026
Reviewer name: The safeguard system D
5 out of 5 stars
5 out of 5 stars review

John's Chair

Office chair

Review from Living Style Group
Helpful?4DOOYTVHLELZ17279953047
Apr 14, 2026
Reviewer name: George dustin D
4 out of 5 stars
4 out of 5 stars review

It's a really comfortable chair

I loved it

Review from Living Style Group
Helpful?4DOOYTVHLELZ17279953047
Mar 6, 2026
Reviewer name: Dennis D
5 out of 5 stars
5 out of 5 stars review

Office chair

Good fit

Review from Living Style Group
Helpful?4DOOYTVHLELZ17279953047
Apr 7, 2026
Reviewer name: Belladonna L
5 out of 5 stars
5 out of 5 stars review

Easy to assemble

Lazyboy office chair .

Review from Living Style Group
Helpful?4DOOYTVHLELZ17279953047
Nov 30, 2025
Reviewer name: Timothy
1 out of 5 stars
1 out of 5 stars review

Lazyboy Westley big tall executive office chair

I was really wanting the black and you were out. the warehouse needs to have more in stock this time of year

Helpful?4DOOYTVHLELZ17279953047
reply from True Customer Service

Thank you for taking the time to give us your thoughts. We value your opinion and are reviewing your issue. We are sorry to hear that the color you wanted was not in stock. If you need any service on the chair, please do not hesitate to reach out for support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jan 1, 2025
Reviewer name: billct24
1 out of 5 stars
1 out of 5 stars review

Not as Described

My wife bought me this chair to replace my current Lazy Boy. This chair is not a "big and tall" chair. It us several inches shorter, narrower, and a shorter seat depth. Really feel ripped off by Lazy Boy on this one. Going to try and return it.

Helpful?4DOOYTVHLELZ17279953047
reply from True Customer Service

Thank you for sharing your feedback. We’re sorry to hear that the chair didn’t meet your expectations in terms of size. If there’s anything we can assist with, please contact our customer service team at 800-379-9773 or service@trueinnovations.com. We’d be happy to help in any way we can.

Dec 31, 2024
Reviewer name: Craig
1 out of 5 stars
1 out of 5 stars review

Not the LA Z ABOY I grew up with

Bought this chair about 18 months ago. It broke at the point where the arm bolts to the seat. Looks like others have had the same issue. I weigh 243 so I'm well under the max for this thing. VERY disappointed

Helpful?4DOOYTVHLELZ17279953047
reply from True Customer Service

We’re truly sorry to hear about the issue you’ve experienced with your chair. We understand your disappointment, especially after such a short period of use. We strive for the highest quality and your feedback is invaluable in helping us improve.Please reach out to our customer service team at 800-379-9773 or service@trueinnovations.com. When you do, please be sure to reference your posted review so we can assist you further with this issue. We are committed to finding a solution for you.Thank you for bringing this to our attention, and we hope to resolve it to your satisfaction.

Dec 29, 2024
Reviewer name: Bob812many
1 out of 5 stars
1 out of 5 stars review

Disappointed

Not a big n tall, not wide, seat is overpadded for 350lbs but felt like it was pushing my narrow az 230lbs out of it. Not a comfortable chair for the money.

Helpful?4DOOYTVHLELZ17279953047
reply from True Customer Service

Thank you for sharing your feedback. We're sorry to hear the chair didn't meet your expectations regarding comfort and size. We understand how important it is for a chair to suit individual needs, especially for a Big & Tall model. If you'd like to explore options or share more about your experience, please don’t hesitate to contact our customer service team at 800-379-9773 or service@trueinnovations.com.

Dec 24, 2024
Reviewer name: ph2010
2 out of 5 stars
2 out of 5 stars review

Not Big and Tall

Just bought this chair for my husband for Christmas-- NOT Big and Tall. The description shows a seat depth of over 22 inches-- it is not. The description does not match the chair. VERY DISAPPOINTED

Helpful?4DOOYTVHLELZ17279953047
reply from True Customer Service

We’re sorry to hear the chair did not meet your expectations and understand how disappointing it can be when a product doesn’t match its description. We appreciate you bringing this to our attention and would like to address your concerns. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com so we can assist you further.