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Customer reviews for La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support for
La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support
4.5 out of 5 stars
stars
1,167 ratings514 reviews
  1. 5 stars73% (851)
  2. 4 stars16% (188)
  3. 3 stars4% (47)
  4. 2 stars3% (33)
  5. 1 star4% (48)

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Showing 171-180 of 514 reviews
Sep 24, 2026
Reviewer name: Anne S
5 out of 5 stars
5 out of 5 stars review

Great Chair

Had this chair for quite a few years and bought a new one

Review from Living Style Group
Helpful?4DOOYTVHLELZ17279953047
Jan 22, 2026
Reviewer name: JAK
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Computer chair

Love the chair. Very comfortable.

Helpful?4DOOYTVHLELZ17279953047
reply from True Customer Service

Thank you for taking the time to provide a product review. Our customers' comments and feedback on our products are very important to us, and we’re very pleased to hear that you love the comfort of your new chair. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Oct 1, 2026
Reviewer name: Matt M
5 out of 5 stars
5 out of 5 stars review

Nice chair.

Active lumbar is funky! Took a day to get used to it, but now love it.

Review from Living Style Group
Helpful?4DOOYTVHLELZ17279953047
Jan 30, 2026
Reviewer name: Disappointed
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

La-Z-Boy Chair

Looks good but not very comfortable. Had they had one assembled would not have purchased

Helpful?4DOOYTVHLELZ17279953047
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the comfort of your chair. We are sorry to hear that it did not meet your expectations and would like to help if you are interested. Please do not hesitate to reach out for further support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jun 18, 2024
Reviewer name: bob27
2 out of 5 stars
2 out of 5 stars review

No thanks

I bought this to replace my now discontinued version of the Sams Club lazy boy chair. This chair is far less comfortable as the old one. It has this active lumbar that will drive you crazy if you are a person that leans back in a chair a lot. And this chair barely will even lean back...I hate it at this point. The old model sat better but they fall apart quickly. Old model lasted about 1 year. I work from home so yes I am in it a lot.

Helpful?4DOOYTVHLELZ17279953047
reply from True Customer Service

Thank you for taking the time to share your experience. We are sorry to hear that your replacement was not as comfortable as your original. Please contact us if there is anything we can do to assist you with your chair. You can reach our customer service team at 800-379-9773 or service@trueinnovations.com.

Jun 13, 2026
Reviewer name: Jonathon G
3 out of 5 stars
3 out of 5 stars review

Executive chair

The chair is ok. The height is a little off for me. The lumbar support is nice but I wish the chair rocked back a little more

Review from Living Style Group
Helpful?4DOOYTVHLELZ17279953047
Jan 15, 2024
Reviewer name: David
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Nice Office Chair

Built well and very comfortable.

Helpful?4DOOYTVHLELZ17279953047
reply from True Customer Service

We greatly appreciate your positive feedback regarding our office chair. It's wonderful to hear that the chair has met your expectations. We take pride in providing our customers with top-quality products and are delighted that you are happy with it. Please let us know if you need assistance in the future at service@trueinnovations.com or 800-379-9773.

Jun 24, 2026
Reviewer name: Phillip A
5 out of 5 stars
5 out of 5 stars review

Easy Set Up and Feels Great

Just finished assembly. Straightforward, not rocket science. Lumbar support is active and “there” not just talked about on the box.

Review from Living Style Group
Helpful?4DOOYTVHLELZ17279953047
Aug 11, 2026
Reviewer name: Justin G
5 out of 5 stars
5 out of 5 stars review

Only lazboy for this big boy

Love it simple assembly my last chair last 12 years and only started to come apart when my six year old started to use it as a jungle gym.

Review from Living Style Group
Helpful?4DOOYTVHLELZ17279953047
Jul 28, 2026
Reviewer name: Randy W
5 out of 5 stars
5 out of 5 stars review

Great chair

Hard to assemble. The casters did not go into the base smoothly. Connecting the arms to both the seat back and seat bottom were difficult.

Review from Living Style Group
Helpful?4DOOYTVHLELZ17279953047