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Customer reviews for La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support for
La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support
4.5 out of 5 stars
stars
1,167 ratings514 reviews
  1. 5 stars73% (851)
  2. 4 stars16% (188)
  3. 3 stars4% (47)
  4. 2 stars3% (33)
  5. 1 star4% (48)

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Showing 141-150 of 514 reviews
May 6, 2026
Reviewer name: Mercedie C
5 out of 5 stars
5 out of 5 stars review

Comfort and support

This is a pretty large chair and it's incredibly comfortable and supportive. I weigh almost 200lbs and dont hear noises when leaning back or sitting down. Very sturdy, should've bought this years ago

Review from Living Style Group
Helpful?4DOOYTVHLELZ17279953047
May 20, 2026
Reviewer name: Terry M
4 out of 5 stars
4 out of 5 stars review

My La-Z-Boy

I absolutely love my new La-Z-Boy so far. I think you should be able to adjust the back a little better. However, it's nothing I can't live with. I'm satisfied.

Review from Living Style Group
Helpful?4DOOYTVHLELZ17279953047
Apr 13, 2026
Reviewer name: Joey B
5 out of 5 stars
5 out of 5 stars review

Very Comfortable Executive Chair

This is my 3rd La-Z-Boy executive chair purchase. 1st one lasted a few years. Wore it out. Recently bought one to replace original and another one for spouse. Well built and easy to assemble.

Review from Living Style Group
Helpful?4DOOYTVHLELZ17279953047
Jun 2, 2026
Reviewer name: Larry O
5 out of 5 stars
5 out of 5 stars review

Big boy loves La-z-boy

I bought this office chair for my home office in Florida last year and I just had to buy the same chair for my home office in South Carolina. Now they match our La-z-boy recliners in both places. You can't go wrong choosing La-z-boy!

Review from Living Style Group
Helpful?4DOOYTVHLELZ17279953047
Jan 2, 2025
Reviewer name: Bob
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Comfortable but the height adjustment doesn’t work

Chair assembled easily and is quite comfortable however the height adjustment doesn’t work. I called the 800 number and they said the piston is bad and they would send a replacement. So now I have to wait for it to arrive and repair a new chair. How can something like this get past quality control? Perhaps there is no quality control. I am also concerned about the bonded leather upholstery and how it will hold up. At least the price was reasonable.

Helpful?4DOOYTVHLELZ17279953047
reply from True Customer Service

Thank you for your detailed review. We’re glad to hear you found the chair comfortable and easy to assemble, but we’re sorry about the issue with the height adjustment and the inconvenience it caused. While we aim to ensure every product meets our quality standards, we apologize that this wasn’t your experience. If you have further concerns or need assistance, feel free to contact us at 800-379-9773 or service@trueinnovations.com. Your feedback is invaluable as we continuously work to improve. Thank you for bringing this to our attention.

Nov 21, 2025
Reviewer name: ROSAMARIA
3 out of 5 stars
3 out of 5 stars review

took a while to assemble it, the chair looks really nice and that's all it is, it just look nice. It says it's for tall/big person but the seat cushion is too small, maybe for a child it would be perfect. I agree with the other reviewer, they should have one already assembled on display for customers to try it. would like to return it but the box that it came in with is already tossed away. what a waste of time going through putting it together. I am going to contact customer service and see if I can still return it.

Helpful?4DOOYTVHLELZ17279953047
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the size of the chair. We are sorry to hear that this chair was not a good fit for you. Please do not hesitate to reach out if you ever need additional support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Feb 5, 2026
Reviewer name: Marcos G
5 out of 5 stars
5 out of 5 stars review

La-Z-Boy Office Chair Review

This La-Z-Boy office chair is hands-down one of the best investments I've made for my workspace. The comfort is next-level — supportive without being stiff, plush without feeling bulky. You can really tell it's built with long hours in mind. The lumbar support is excellent, the cushioning holds its shape, and the chair feels solid and well-constructed. Whether I'm working all day, on calls, or sitting for extended periods, it keeps me comfortable and properly supported without fatigue. Assembly was straightforward, adjustments are smooth, and the overall design looks professional and clean. It's the perfect balance of comfort, durability, and style. If you want a chair that actually supports you through a full workday and still feels great years down the line, La-Z-Boy delivers. Highly recommend.

Review from Living Style Group
Helpful?4DOOYTVHLELZ17279953047
Nov 21, 2025
Reviewer name: JULIA
5 out of 5 stars
5 out of 5 stars review

So far it's great!

I've only had this chair for a few days but so far it's great. I was looking for a chair that I could sit in comfortably all day and this one works. I'll use it mostly for gaming. It's especially comfortable when leaning back. I'm only 5'4" so will need to put a small stool in front of it to lean back much. It isn't quite as big as I thought it would be but it works for me.

Helpful?4DOOYTVHLELZ17279953047
reply from True Customer Service

Thank you for taking the time to give us your thoughts. We value your opinion and are very glad that you found a chair that has exactly what you were looking for from working to gaming. Please do not hesitate to reach out for support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Nov 26, 2025
Reviewer name: SHELLI
2 out of 5 stars
2 out of 5 stars review

Never again Lazy-Boy

Short seated. Bothers your legs. Height adjustment is difficult. The lumber feels as if you have a soccer ball behind you. does this have an adjustment? The chair is much smaller than the other previous versions. The seat is so short, a big butt would not fit in this chair. I threw away the box prematurely and paid to have it assembled. I'm therefore stuck with it. Never again Lazy-boy.

Helpful?4DOOYTVHLELZ17279953047
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problems you are describing. We are very sorry to hear that this chair was not a good fit for what you were looking for and would like a chance to assist if you are interested. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Feb 13, 2026
Reviewer name: John M
5 out of 5 stars
5 out of 5 stars review

Great for my back

Having had two lower back surgery, it's hard sometimes finding a chair that is comfortable and affordable. This one has impressed me very quickly. A rocking motion causes the active lumbar support to feel like you're getting a lower back massage. This chair is very comfortable and comes at a very reasonable price for what you get.

Review from Living Style Group
Helpful?4DOOYTVHLELZ17279953047