I bought a two pack and was really excited to try it, however I’m truly disappointed with it. I started using it for my 7 year old in March and it’s already growing mold and the leakage it’s another solid problem. I had my bentgo kids for two years straight without a problem. I only upgraded as my child grew as well, but without a doubt this was a terrible upgrade. I think it is better to try a different lunchbox and ice pack apart.

My kids love these backpacks. The prints are fun and they are roomy. You can fit a bentgo box in the insulated bottom, but there’s also enough space for a lunchbox in the backpack if you’d rather. We’ve purchased several and they always hold up until the end of the school year.

We bought this lunch box a year ago and the latch stopped working. Contacted customer service and received a quick response from a representative named Scott. Scott was so helpful and understanding! He offered to replace our lunch box and send it to us promptly. We are grateful to bentgo for excellent customer service!

We have used this bentgo chill lunch box off and on for my daughter’s school lunches, but noticed that recently the hinges on the lunch box had broken. Sadly, we weren’t able to use it anymore. Hoping to be able to replace with the warranty offered from bentgo.

My preschooler loves it! I thought it would be so convenient to have the lunchbox attached to the bookbag. Unfortunately, her school doesn't permit her to carry her bookbag to the cafeteria. Which defeated the purpose of this particular bookbag. However, she still loves it so we had to purchase the lunch bag to match the bookbag. Not the company's fault just her schools policy. I had a small problem with shipping but the customer service is OUTSTANDING!!!

This is a great backpack. It has space for everything my son needs and the lunch compartment on the bottom is very handy. However, the drawstring was very weak. The first time we used it we put a water bottle and gently pulled the drawstring and it detached from the backpack. Customer service has been great and is currently replacing the backpack. Give stars for customer service!

We have a few Bentgo boxes and have used them very often over the last few years. We had a slight issue with one about 6 months after purchase and I reached out to see if they had advise on solving in. They were very quick to respond and helped the situation beyond what I was looking for! Definitely will continue to be Bentgo fans for a while to come!

My son loves his bentgo it keeps his food cool on the hot days. He has is always a little ruff with his things and unfortunately it broke. But with the great customer service bentgo has they were able to replace it. I am a happy customer and will continue to by these lunch boxes

I bought this for my son and I love it, but it doesn’t really work from him since he is in first grade and it is hard for him to carry his lunch, water bottle and utensils. I think this is a great product for bigger kids. Luckily, I have his lunch bag from Bentgo that I bought for him last year with the same print and it is so good that still looks brand new. I really love all the products and I recommend it.

We have had these chill boxes almost 2 years. In the past few month, some of them broke so I contacted customer service. They sent new boxes as they stuck to their 2-year warranty! Will definitely keep doing business with Bentgo. Chill boxes are great for toddler age and easy to open and close.