Hi Mari, Thank you for your feedback on the Bentgo Kids Water Bottle. We’re so sorry to hear about the leaking and the trouble it caused with your grandson’s backpack. We’d love the chance to help troubleshoot or provide a solution under warranty if needed. Please reach out to us at support@bentgo.com or 714-668-0300, and our team will be happy to assist you. Thank you, Jessica Bentgo Customer Support

Hi MLEinVirginia, We’re so sorry to hear about the challenges your twins have experienced with their new Bentgo Kids Stainless Steel Prints lunch boxes, and we completely understand how frustrating it must be when the latches are difficult to use and one has already broken so soon. That’s certainly not the experience we want for you or your kids. Here’s a quick tip that may help: How to Close the Lid: Press down on the lid to align it properly with the tray, then click the latches into place for a secure, leak-resistant seal that keeps the lunch box shut throughout the day. Since your product is also backed by our warranty, our team will be reaching out directly to help make this right. In the meantime, please feel free to contact us at support@bentgo.com or call us at 714-668-0300 so we can assist you right away. Thank you, Jessica Bentgo Customer Support

Hi Katherine, Thank you for purchasing our Bentgo Kids Water Bottle and providing your feedback. If we can assist you with anything else, please reach out to us via phone or email. We are here to help! Thank you, Jessica Bentgo Support (714) 668-0300 support@bentgo.com

Hi Bryan, Thank you for sharing your feedback. We sincerely apologize for the issue you experienced with your Bentgo Stainless Water Bottles. These are intended to be leak-proof and are backed by our 5-year warranty. We understand how frustrating this must be, and we want to make it right. Please reach out to our customer support team at (714) 668-0300 or support@bentgo.com so we can assist you as quickly as possible. Your satisfaction is very important to us, and we’re committed to ensuring you have a positive experience with Bentgo. We look forward to hearing from you and resolving any issues. Thank you, Jessica Bentgo Support