Hello Rach080309, We appreciate you sharing your feedback. We’re sorry to hear that the exterior finish on your Bentgo lunch box is peeling. We understand how frustrating that can feel, especially when you expect the product to hold up throughout the school year. All Bentgo products are backed by our warranty, and we’d be happy to help look into this with you. Our team can also provide guidance on care and cleaning practices that can help preserve the appearance of the container. Please reach out to us directly at support@bentgo.com or 657-275-3738, and we’ll be glad to assist. Having your order details handy will help us support you more quickly. Thank you again for letting us know. Thank you, Jessica Bentgo Customer Support

Hi Vivi1988, Thank you for sharing your experience. We’re sorry to hear that your Bentgo Kids Water bottle is hard to drink from. We know how important it is for little ones to stay hydrated without frustration, and we’re here to help. The bottle is designed with a leak-proof lid and a safe-sip spout featuring a bite valve with a slow-flow opening. This design helps ensure water comes out gently and safely, while the fold-down straw keeps the spout clean when not in use. If your child is having some difficulty with the straw, here are a few tips that may help: - Make sure the straw and all components are securely attached and free from blockages. - Clean the straw and bite valve thoroughly with warm, soapy water to remove any residue. - When biting down on the straw, remind your child that it may take a little pressure to release the liquid. Many kids get the hang of it quickly with a little practice, but if the challenge continues, please don't hesitate to contact us directly at support@bentgo.com or 657-275-3738. Having your order details available will allow us get things taken care of more quickly. We truly appreciate you bringing this to our attention. We’d love the opportunity to help ensure your Bentgo Kids Water Bottle works just as it should for your family. We look forward to connecting with you soon! Thank you, Jessica Bentgo Customer Support

Hi Mari, Thank you for your feedback on the Bentgo Kids Water Bottle. We’re so sorry to hear about the leaking and the trouble it caused with your grandson’s backpack. We’d love the chance to help troubleshoot or provide a solution under warranty if needed. Please reach out to us at support@bentgo.com or 714-668-0300, and our team will be happy to assist you. Thank you, Jessica Bentgo Customer Support

Hello,<br /><br />Thank you for your feedback on your Bentgo Kids 2-Pack Stainless Steel Lunch Box &amp; Water Bottle Set. We’re sorry to hear that your order arrived incomplete. We understand how frustrating this can be, especially when you were counting on having the full set before school started.<br /><br />All Bentgo products are backed by our warranty, and we’d be happy to help make this right. Please reach out to our Customer Service team directly at support&#64;bentgo.com or 657-275-3738. Having your order details handy will help us assist you as quickly as possible.<br /><br />Thank you again for letting us know, we appreciate the chance to help.<br /><br />Thank you,<br />Jessica<br />Bentgo Customer Support

Hi Mica, We’re sorry to hear about the trouble you’ve had with your Bentgo Kids Water Bottle. The design features an anti-choke bite valve with a slow-flow opening, so water comes out gently as your little ones sip. We understand this can feel different from other bottles, and we’d love to help troubleshoot and see if we can find a solution that works better for your child. Please reach out to us at support@bentgo.com or 714-668-0300 so we can assist further. Thank you, Jessica Bentgo Customer Support