Hello Ayca, Thank you for your feedback regarding your Bentgo Kids Stainless Steel Prints Lunch Box. We’re sorry to hear that the clips have been difficult for your child to use and haven’t met your expectations. We take feedback like this seriously and would appreciate the opportunity to learn more about your experience. Please reach out to us at support@bentgo.com or 657-275-3738. Our team would be happy to provide guidance on care and use and, if needed, explore a replacement, as all Bentgo products are backed by our warranty. Thank you again for bringing this to our attention, Ayca. We appreciate the opportunity to help make this right. Thank you, Jessica Bentgo Customer Support

Hello,<br /><br />Thank you for sharing your feedback with us. We are so sorry to hear about the delivery delays, shipping frustration, and the disappointment this caused your child before their first day of preschool. We completely understand how stressful that situation was. We are also very sorry for the confusion regarding the item description and images for this set.<br /><br />We would love the opportunity to look into your order and make things right for you. Please reach out to our Customer Support team directly at 657-275-3738 or support&#64;bentgo.com so we can assist you.<br /><br />Thank you,<br />Jessica<br />Bentgo Support

Hello Hungryson, Thank you for sharing your feedback with us. We are sorry to hear that the Bentgo Kids Stainless Steel Lunch Box lid is difficult for your 4-year-old to open and close. For younger children, we often recommend our standard Bentgo Kids Original or Bentgo Kids Prints Lunch Box, as its lightweight design and child-friendly latches are specifically engineered to be easier for little hands to manage independently. Our Customer Support team would love to help you find the perfect option for your child, so please feel free to reach out to us directly at 657-275-3738 or support@bentgo.com so we can assist you. Thank you, Jessica Bentgo Support

Hello Cy029423, Thank you for your feedback on your Bentgo Kids Stainless Steel Prints Lunch Box. We’re glad to hear you like the design, but we’re sorry that the exterior finish began peeling so soon. We appreciate you bringing this to our attention. Bentgo products are backed by our warranty, and we’d really appreciate the opportunity to help. Our team can review the issue with you and offer support, as well as provide guidance on care practices that can help keep your lunch box looking its best. Please feel free to reach out to us at support@bentgo.com or 657-275-3738, and we’ll be happy to assist. Having your order details handy will help us take care of this more quickly. Thank you again for letting us know, and hope to help resolve this for you soon. Thank you, Jessica Bentgo Customer Support